Setting Up A Global B2B O2C Process In A B2C Environment

Presented by

Linda Lei GPO, Customer Payments and Deductions and Homer Smith GPO, Credit and Collections

About this talk

Uber, a master of B2C sector has succeeded in setting up the OTC from scratch. The GPO’s dilemma with day-to-day challenges such as evaluating shared services vs outsourcing, various technology vendors is an interesting ride to join. In this session, Linda and Homer details his experience of prioritizing the tasks, planning the next steps properly to set up an OTC globally from scratch
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