How COVID-19 is Redefining Must Have Skills for Credit and Collections

Presented by

Ken Young | Consultant, Speaker, Author

About this talk

Key Takeaways: 1. Factors reshaping the future resumés of credit and collection practitioners 2. Dealing with changing payment trends, customer pushbacks, and high delinquency rates 3. O2C leader’s guide to skills reassessment and team training for the imminent digital future Abstract: In an economy where the workplace normalcy is dramatically shifting, the skills required by practitioners need to be equally dynamic. The concept of working from home which has always been vehemently opposed by some organizations has become the only mode for business continuation. Additionally, coping up with changing customer behavior while maintaining a balance between mutual trust and sustained cash flow has become a challenge for customer-facing A/R teams. The economy today stands at the foundation of advancing technology and there is no going back from here. Join this session where Ken Young, Credit Consultant and former manager of credit and collections at PepsiCo talks about the new workspace pulse and the skills needed for A/R teams to stay relevant and embrace the digital age.

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