Remote Credit & Collections: The Right Data and Processes in the New Normal

Presented by

Mike Thelen, Camila Durante, Moustapha Ould Bin Mogdad

About this talk

Key Takeaways: 1. Defining the ‘new normal’ in credit, collections and deductions operations 2. Leading a remote team: Going beyond digital re-creation of in-office scenarios 3. Leveraging cloud-based technology for a smooth and safe remote working environment Abstract: ‘Work from home’ is here to stay. With the onset of COVID-19, businesses across the globe have had almost a 100% switch to a remote working environment and according to a number of surveys, it is going to be the new normal. Leading a credit and collections team that had previously relied heavily on office equipment, paper-based data, and cross-departmental interactions for their daily operation, is a challenge that requires more strategic thinking and intensive planning. Join this discussion where the panelists from leading companies discuss how they managed their team and pivoted to a sustainable remote working environment with the help of automation and technology.

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