Enabling Customer-First Order-to-Cash Teams With Digital Transformation
Sajeesh Kumar, Vice President, Genpact | Natalie Fedie, Vice President of Customer Value, HighRadius
About this talk
In this webinar, Sajeesh Kumar, Global Head for Invoice to Cash at Genpact and Natalie Fedie, Vice President of Customer Value at HighRadius, would explain how digital transformation of order-to-cash could help achieve the CFOs vision of customer-centricity in the new economy. Join them to learn more about building the right team, arriving at the right processes and deploying the right technology for a customer-first receivables department.
Build a customer centric DNA within your order-to-cash team: How to communicate expectations, train resources and fill talent gaps
Strategize for digital transformation in the A/R department: Selecting and deploying technology with a customer-first vision
Monitor and track customer experience for long-term growth: Tips and lessons to keep in mind for 2021
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.…