In this webinar, Sajeesh Kumar, Global Head for Invoice to Cash at Genpact and Natalie Fedie, Vice President of Customer Value at HighRadius, would explain how digital transformation of order-to-cash could help achieve the CFOs vision of customer-centricity in the new economy. Join them to learn more about building the right team, arriving at the right processes and deploying the right technology for a customer-first receivables department.
Key Takeaways:
Build a customer centric DNA within your order-to-cash team: How to communicate expectations, train resources and fill talent gaps
Strategize for digital transformation in the A/R department: Selecting and deploying technology with a customer-first vision
Monitor and track customer experience for long-term growth: Tips and lessons to keep in mind for 2021