Enabling Customer-First Order-to-Cash Teams With Digital Transformation

Presented by

Sajeesh Kumar, Vice President, Genpact | Natalie Fedie, Vice President of Customer Value, HighRadius

About this talk

In this webinar, Sajeesh Kumar, Global Head for Invoice to Cash at Genpact and Natalie Fedie, Vice President of Customer Value at HighRadius, would explain how digital transformation of order-to-cash could help achieve the CFOs vision of customer-centricity in the new economy. Join them to learn more about building the right team, arriving at the right processes and deploying the right technology for a customer-first receivables department. Key Takeaways: Build a customer centric DNA within your order-to-cash team: How to communicate expectations, train resources and fill talent gaps Strategize for digital transformation in the A/R department: Selecting and deploying technology with a customer-first vision Monitor and track customer experience for long-term growth: Tips and lessons to keep in mind for 2021

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