Connected Customer 360 for Dealer Networks

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Presented by

Eugene Khazin, PrimeTSR | Gerry O'Malley, Reltio | Dan Gage, Reltio

About this talk

Customer behaviors are changing at an unprecedented pace, and every customer interaction counts. Dealer networks have uniquely complicated customer channels, and if you plan to win in your markets, you need to deliver hyper-personalized and connected experiences at every touch-point -- while respecting customers’ privacy, consent, and communication preferences. However, while the customer experience continues to grow more critical, it also keeps getting harder to manage and improve. Watch this 30-minute demonstration and discussion to learn how PrimeTSR and Reltio are teaming together to improve the dealer network customer experience. We will discuss: · How to successfully integrate customer channels and systems · The importance of Connected Customer 360 profiles · Best in class architectures · Deciding to build vs. buy You can set your team up for success by combining proven best practices with your customized needs.
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