Taking a CX Approach to Multi-Domain MDM

Presented by

Henrik Liliendahl, Multi-Domain MDM Expert and Ramon Chen, Chief Product Officer, Reltio

About this talk

Creating a better customer experience is a key driver in digital transformation. While multi-domain MDM (master data management) is fundamental to driving your organization's digital transformation, it is essential to keep customer experience (CX) in mind regardless of whether you are dealing with customer master data, supplier master data, location master data, product master data or other data domains. Access this on-demand webinar to hear from seasoned MDM analyst and practitioner Henrik Liliendahl as he walks you through some core concepts in how to approach multi-domain MDM with CX in mind. You’ll also hear from Reltio’s chief product officer, Ramon Chen, who will give you an overview of what these concepts mean in practice by showing you Reltio Connected Customer 360. Topics discussed in this on-demand webinar include: -How to manage and master the many touchpoint that a (prospective) customer has with your organization -How to ensure data quality through the data supply chain going from your suppliers to your customers -How to govern the relationship between customer master data, location master data, product master data and all other data that matters to your relationship with your customers -How to make sure that CX and multi-domain MDM go hand in hand -How you can deliver great CX using the multi-domain MDM solution, Reltio Connected Customer 360
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Reltio's first-of-its-kind, cloud-native platform synthesizes multi-source, complex data into a single source of trusted information. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers -- from start-ups to large enterprises in more than 140 countries spanning multiple industries -- rely on our award-winning platform to fuel their success. To learn more about Reltio, visit www.reltio.com.