Forrester TEI Study: How Modern MDM Delivered 366% ROI

Presented by

Rachel Ballard, TEI Consultant, Forrester and Irem Radzik, Senior Director of Product Marketing, Reltio

About this talk

Using trusted and timely data is vital to improve operational efficiencies for cost savings and drive better customer experience for revenue growth. Yet, when business and data leaders need to adopt a modern master data management (MDM) solution to enable transformative initiatives, they have limited information and proof points on its potential business impact to properly prioritize this critical investment. We commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to address this gap and quantify the results our customers have seen by using our cloud-native SaaS MDM platform. The study revealed that a composite Reltio customer achieved a 366% ROI and a total net present value of over $13 million over three years, with a payback within six months. The quantified benefits include better customer targeting with higher quality data and real-time performance, improved first call resolution, team productivity gains, and migration from costly legacy MDM. In this webinar, featured speaker Forrester Consultant Rachel Ballard will provide a deeper look into the key findings and methodology behind the quantified benefits. We’ll cover: - The pain points that led businesses to invest in a cloud-native MDM solution - The process behind the TEI study - Deep dive into the methodology and analysis - Forrester TEI online calculator to estimate your ROI with Reltio

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Reltio's first-of-its-kind, cloud-native platform synthesizes multi-source, complex data into a single source of trusted information. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers -- from start-ups to large enterprises in more than 140 countries spanning multiple industries -- rely on our award-winning platform to fuel their success. To learn more about Reltio, visit