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Customer Journey Mapping: Shaping Customer Experience

Driving customer acquisition and retention are two drivers that impact business growth. From touchpoints to journeys, it important to identify gaps where the customer expectations are not fulfilled and make improvements on the processes and overall experience. And, this is where customer journey mapping can help.
Recorded May 15 2019 46 mins
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Presented by
Nicole Celeste - MEGA International
Presentation preview: Customer Journey Mapping: Shaping Customer Experience

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Managing Enterprise Complexity
MEGA International is a global software firm helping organisations manage enterprise complexity by giving an interactive view of their operations.
Executives gain the visibility and information they need to make the right choices for effective governance and for balancing capacity for innovation, cost optimisation, and risk management.

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  • Title: Customer Journey Mapping: Shaping Customer Experience
  • Live at: May 15 2019 1:00 pm
  • Presented by: Nicole Celeste - MEGA International
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