Integrating Knowledge Management and Virtual Agents for Self-Service Success

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Presented by

Chris Chagnon (Worcester Polytechnic Institute); John Prestridge (EasyVista)

About this talk

In this webinar, we’ll discuss 3 steps you need to consider to successfully integrate advanced technologies and knowledge management to raise the level of self-help support in your organization: 1. Adopt foundational AI capabilities focused on improving context and relevancy 2. Deliver knowledge experiences rather than knowledge articles 3. Make self-service available from collaboration platforms, websites, self-service portals, and more. This webinar will help you form your strategies and set your goals for the acquisition and use of emerging technologies.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.