Don’t Cut Your IT Service Desk Costs, Optimize Them!

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Presented by

Stephen Mann, ITSM.tools and Evan Carlson, EasyVista

About this talk

In the post-COVID-19 “new normal,” there’s a need for IT service desks to quickly adapt to the new ways of working and new employee expectations. There’s also the necessity to focus on costs – reflecting the harsh commercial realities of the crisis. However, after a decade of cost-cutting, many service desks had evolved their strategies and operations to focus on value rather than cost. Now, it’s important to maintain, or potentially to start, this despite the immediate need to cut costs – with cost optimization the way to do it. Please join EasyVista and Stephen Mann, of ITSM.tools, for a webinar that shares: - The four key facilitators of IT service desk cost optimization - The benefits of focusing on each of these five areas - Practical tips to help your organization successfully optimize its service desk costs.
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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.