3 Disruptive Service Desk Trends in the Digital-First Era

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Presented by

Stephen Mann, Principle Analyst & Content Director, ITSM.tools

About this talk

The workforce is changing, and the expectations of experience and service are higher than ever for the service desk. At the same time, disruptive technologies are becoming available that enable service desk transformation to support the future of work. With the ever-growing amount of tickets coming to the service desk and the pressure to do more with less, service desk managers need to stay abreast of major trends that are impacting how they can deliver better service. In this webinar, we'll discuss 3 major service desk trends that every service desk manager needs to know: -Death of the self-service portal -Rise of AI-powered support -Revival of knowledge management This webinar will present industry metrics and strategic approaches for building a modern service desk that drives significant ROI for the organization.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.