How to Ramp-up IT Support for Telework with Intelligent Knowledge Management

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Presented by

Evan Carlson, EasyVista

About this talk

Currently, remote working has become more than a trend. In the past two weeks, companies around the world went from being in offices to working from home, putting increasing demands on IT support and service delivery more than ever. How can the service desk keep up? It’s time to focus on a new era of knowledge management strategies that leverage the power of virtual agents and AI to provide successful self-service and ensure the right answers are available for employees wherever and whenever they need it. In this webinar, you will learn: - What are the essentials for effective self-service - Why knowledge bytes are the answer, not articles - How to deliver omnichannel access to knowledge to support workers from anywhere - Real use cases in how intelligent knowledge management has transformed self-service for employees

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.