Creating Extraordinary IT Service Delivery Opportunities in Unprecedented Times

Presented by

Chris Chagnon, ITSM Evangelist

About this talk

With the COVID-19 Pandemic creating what we ubiquitously refer to as, “unprecedented times”, we have also been presented with extraordinary opportunities. The silver lining for many service management and IT teams is that the value we provide is increasingly relied on as remote work, digital transformation, and enterprise service management become the norm. In this panel, we will hear from some of EasyVista’s customers as they share their own experiences and the amazing, innovative, things they have been able to create. This session will provide both a first-look at some of the things EasyVista customers have created, as well as insight into how they were able to use the platform to rapidly deploy these solutions to help their company reduce friction and maintain productivity.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.