How Modern Service Management Reignites Business for Service Delivery Success

Presented by

Archana Venkatraman, DevOps & AI Research Practices, IDC & Neil Ward-Dutton, VP, Intelligent Business Execution Practice, IDC

About this talk

In this new "digital" normal, enterprises need new capabilities such as resilience, speed to market, embedded intelligence, and innovation. Organizations globally are approaching 2021 with cautious optimism and looking to re-ignite their business and capitalize on new opportunities. More than 60% of organizations are shifting or increasing their technology spend to pivot their businesses to the digital future. This presents a unique opportunity to IT and business leaders to modernize and reset their service management strategies with modern capabilities such as automation, integration, cloud-like business model, simplicity, and intelligence. IDC's research shows that modern service management helps elevate self-service, user experience, proactive remediation, reliability, and data-driven management. This in turn can help them speed up the business value they deliver such as empowered employees, faster IT resolution, better security and governance. Organizations the world over are working to implement new KPIs to help them manage their businesses in the “new normal”. A modern approach to service management across business functions will be crucial if organizations are going to deliver successful outcomes aligned to the majority of these KPIs. It is your time to shine as a service hero! Are you ready? Join IDC and EasyVista in this webinar where we will discuss: - The trends and priorities of digital enterprises in the new normal - How these trends are adding pressure to service teams - Urgency for a service management reset The webinar will highlight the hallmarks of modern service management such as automation, intelligence, and value-based business outcomes.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.