The Fast-Track to Achieving ITSM Automation Success

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Presented by

Bob Rizzo, Product Marketing Director, EasyVista

About this talk

Automation has been on the roadmap for many IT departments over the past few years, but the coronavirus pandemic accelerated the pace of digital transformation as organizations needed to address the changing work environment.  Organizations planning to deploy ITSM automation are eager to realize the benefits that include cost efficiencies, improved IT operational efficiencies and faster incident resolution, but often are uncertain what ITSM processes to target and where to begin.    Join EasyVista’s Product Marketing Director, Bob Rizzo, to learn more about ITSM automation, including:   - Benefits of ITSM automation - Potential areas for ITSM automation  - How to begin an automation project

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.