How to Create a Next-Generation Service Desk to Meet Business Demand

Presented by

Doug Tedder, Industry Thought Leader & Principal of Tedder Consulting LLC, a Service Management and IT Governance Consultancy

About this talk

It’s no secret that organizations are rapidly increasing their reliance on technology, from digitalization and digital transformation to expanded adoption of collaboration technologies and working from anywhere. Organizations are under extreme pressure to adopt and integrate technologies, creating business processes that rely completely on technology. As a result of this rapid digital transformation, a one-size-fits-all approach to service management doesn’t work. Traditional approaches to service management must evolve and modernize, incorporating next-generation service management that features the right mix of methodologies, tools, and technologies to meet the demands of tomorrow’s organization. What does this mean for the service desk? Just as service management has had to evolve, service desks must evolve as well. While many service desks have evolved beyond offering limited engagement channels or with the introduction of technologies such as chatbots and automation, the next-generation service desk goes a step further. You may be asking yourself: What does a next-generation service desk look like? What is different about the next-generation service desk – and what do those differences mean for many of today’s service desks? Understanding the answers to these questions is key in the evolution of your service desk. Join industry thought leader, Doug Tedder, on Wednesday, August 11, 2021 at 2pm ET where he will discuss techniques and tips to evolve your service desk using the service management tools of the future.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.