Service Experience Management: What is it and how do you get there?

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Presented by

Bob Rizzo, Product Marketing Director, EasyVista

About this talk

In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all, positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal lives, customer service organizations must constantly evolve to meet the needs of this convenience economy. So how can organizations keep up? Join this 30-minute webinar to learn about the strategies and the technologies to consider when trying to meet this challenge. During the webinar we will cover the following areas and answer any questions: - What is service experience management? - Moving beyond reactive support - Leveraging Automation and AIOPS - Bridging the gap between ITSM and ITOM - Measuring Success

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.