How to Automate IT Processes for a Streamlined Service Desk

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Presented by

Jon Ryman, Senior Solutions Engineer, EasyVista

About this talk

Modern service desks go beyond service management.   Providing streamlined service delivery means proactively establishing solutions and empowering users to solve their own problems through self-service and process automation. Integrating self-service technology and service management software with automated processes takes your service desk to the next level! The evolution from self-help to self-healing is growing in popularity, but are you ready to streamline your service?  Find out more in this discussion hosted by EasyVista’s Jon Ryman! We'll discuss:   - Process automation techniques   - The role of self-service technology  - Self-healing’s role in process automation for shift-left initiatives

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.