Use self-service IT to balance employee experience with CX

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Presented by

Evan Carlson, EasyVista Chief Revenue Officer

About this talk

Both service desk employees and customers are expecting the same seamless experience at work that they get in their personal lives. So how do you give a smoother experience to all? A multi-experience approach to self-service and ITSM can help. Self-service is a key enabler in improving employee experience, no matter where the employees are working from. This is not only due to speeding up the delivery of IT support, but also to better match the omnichannel service and support experiences that these employees receive in their personal lives. But how does this influence customer experience, retention, and the bottom line? Watch this webinar to learn more.
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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of service management, self-help, AI, and micro apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500 enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.