The impact of increasing eCommerce and delivering customer expectations

Presented by

Markus Reckling, Managing Director, DHL Express Germany, Jamin Dick, Head of NA Supply Chain, Alibaba, Roy Anderson, Chief Pr

About this talk

As major disruptions to supply and demand levels continue to fluctuate, many companies are taking advantage of digital commerce capabilities to continue serving their customers. To help navigate the effects of a boom in eCommerce and the impact this will have on your business, join us for a virtual roundtable: The impact of increasing eCommerce and delivering customer experience. Listen in to Markus Reckling, Managing Director, DHL Express Germany, Jamin Dick, Head of NA Supply Chain, Alibaba, Roy Anderson, Chief Procurement & Digital Transformation Officer, Tradeshift and Roman Sobieri, Head of Global Shipping, Etsy as they analyze the key actions that increased e-commerce operations will necessitate including: * The biggest challenges to implementing new or increased eCommerce capabilities around existing operations * The changing priorities of customers, the impact of supply and demand limitations and expectations for shifts as the b2c and b2b consumer environments evolve * The knock-on effect of increased eCommerce activity on transport capacity, innovative delivery models and sustainability initiatives

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