How to Structure Your Operations Department to Deliver Better Customer Service

Presented by

Todd Souder | Tricia Dell | Kate Van Dyke

About this talk

Your customer demands are always shifting (and increasing). To provide the right customer experience, you need to have an operations team behind the scenes that can deliver. Learn how to use data to drive your decision-making, and how to experiment with and implement new organizational structures that will align with your customer needs and drive a better experience. Presenters: Todd Souder, Chief Operating Officer, International (Coyote Logistics) Kate Van Dyke, SVP of Operations (Coyote Logistics) Tricia Dell, SVP of Operations (Coyote Logistics) In this session, you’ll learn: • How to manage the internal operational stress of 1-day delivery pressures • When outsourcing is the right option • What you need to invest in-house to support your business • How to implement Lean principles and Continuous Improvement programs at your company • Best-in-class and worst offender examples we’ve learned through our network of +14k shippers" This session is brought to you by Coyote Logistics: a leading global third-party logistics provider that combines a diverse, centralized transportation marketplace matching more than 10,000 shipments every day. Coyote offers a comprehensive multi-modal solutions portfolio — including truckload, less than truckload (LTL) and intermodal — with data intelligence and market insights to help empower our customers' business growth in a rapidly changing world.  For more information about Coyote Logistics, visit coyote.com.

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**Subscribe to Coyote's channel to be automatically invited to upcoming webinars. Coyote Logistics is a leading global third-party logistics provider that combines a diverse, centralized transportation marketplace matching more than 10,000 shipments every day. Coyote offers a comprehensive multi-modal solutions portfolio – including truckload, less than truckload (LTL) and intermodal – with data intelligence and market insights to help empower our customers' business growth in a rapidly-changing world. As the supply chain market adapts to match higher customer expectations and evolving technologies, so do we. Our fundamental mission remains the same: to do the right thing, for every customer and every opportunity—no matter the market condition. We became a UPS company in 2015, adding UPS asset utilization, air & ocean freight forwarding, and more to our expanding portfolio of global services. Headquartered in Chicago, Coyote has more than 3,000 employees operating in 20 offices worldwide.