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AI in Finance: How to Benefit from Conversational AI

AI is transforming almost every aspect of the Financial Services industry and possibly the highest profile of all is the way Conversational AI is being used to deliver services to both customers and employees.

Think chatbots, intelligent Virtual Assistants and Digital Employees! They deliver significant cost savings and engage with your customers in a highly engaging way, they provide 24/7 personalized services to customers and employees alike and drive tangible market differentiation through initiatives such as ‘the world’s first virtual reality bank’.

In this highly engaging webinar, Frank Burnett-Alleyne and Morgana Caldarini, two of Artificial Solutions’ leading AI Specialists in finance, will explore case studies from the industry on how Conversational AI is already benefiting BFSI organizations. They will discuss the results, so you have a better idea of what ROI you can expect, and will share practical advice on how best to implement Conversational AI within the financial services sector.

This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
Recorded Feb 12 2020 49 mins
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Presented by
Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager Italy
Presentation preview: AI in Finance: How to Benefit from Conversational AI

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  • Conversational AI for Contact Center Agility May 12 2020 3:00 pm UTC 45 mins
    Ann Knox, Peter Joles, Amy Allen
    Speakers:
    •Ann Knox, Strategic Partnerships at Artificial Solutions
    •Peter Joles, Presales at Artificial Solutions
    •Amy Allen, Digital Transformation and Product Management at CSG

    Contact centers constantly experience unpredictable traffic. Whether it’s a spike during the holiday season, weather emergency or unforeseen health crisis, the ability to support huge shifts in volume is a priority.

    Conversational AI can help contact centers stay agile by covering for absent employees and increasing service availability. However, building a human-like assistant, quickly and at scale, requires guaranteed attributes such as security, multi-channel deliverability, and many more.

    CSG and Artificial Solutions invite you to join Ann, Peter, and Amy to understand why Conversational AI is the innovative solution contact centers need to invest in, to improve customer experience today and stay at the forefront of their markets.

    This webinar is a perfect opportunity to benefit from their expertise, and make sure you join us for the live interactive Q&A session at the end of the event where our experts will be able to answer your questions.

    When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and CSG.
  • Learn How Swisscom uses Conversational AI to Gain a Competitive Advantage Recorded: Apr 7 2020 46 mins
    Robert Kellner, Nina Carey-Hodges, Daniel Philippe Thiemann, Roger Dill
    The telecom industry is going through a profound change. With Artificial Intelligence, deployment of 5G, the growth of IoT, M&A operations, product diversification and more all happening at the same time, telcos are competing to increase their market share. Additionally, customers want to have better services at a lower cost and are not afraid of moving to another provider when push comes to shove.

    Swisscom has proven itself as an example of innovation and relies on AI to offer better and more personalised services at a competitive price, whilst taking customer experience to the next level.

    In this webinar we'll talk about:
    · The challenges that the telecom industry is currently facing, and the benefits of conversational AI (CAI) to reduce friction in the customer journey and offer a personalised service 24/7/365.
    · How Swisscom has recently launched a voice assistant for their Smart TV box and will share some learnings.
    · Focus on other possible use cases for this technology in the telco industry and will take part in an open discussion with the audience at the end of the session.

    Join Robert Kellner, Nina Carey-Hodges and Daniel Philippe Thiemann, from Artificial Solutions, and Roger Dill, Product Owner Dialog Manager at Swisscom, to learn how telcos can add intelligence to their customer interactions with Conversational AI.
  • Why Conversational AI and CX Go Hand-in-Hand Recorded: Mar 10 2020 45 mins
    Rob Wilson-Fry, Mark Jones (Artificial Solutions) & Sheri Atienza (Vonage).
    Conversational AI is changing the way people interact with technology. From speech-enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience.

    UX and CX are key to delivering a successful and engaging conversational AI experience. Users expect to be able to interact with brands through their preferred channels – whether it is WhatsApp, Facebook Messenger, Viber or just voice.

    Join Rob Wilson-Fry, Director of Strategic Partnerships, and Mark Jones, Head of Presales EMEA, from Artificial Solutions, and Sheri Atienza, Director of API Platform Marketing from Vonage, to understand why CAI and CX go hand-in-hand and discover how to get started with your conversational AI journey. Take advantage of their expertise and make sure you join us for the live interactive Q&A session at the end of the webinar, where Rob, Sheri and Mark will be able to answer your questions.

    When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and Vonage.
  • AI in Finance: How to Benefit from Conversational AI Recorded: Feb 12 2020 49 mins
    Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager Italy
    AI is transforming almost every aspect of the Financial Services industry and possibly the highest profile of all is the way Conversational AI is being used to deliver services to both customers and employees.

    Think chatbots, intelligent Virtual Assistants and Digital Employees! They deliver significant cost savings and engage with your customers in a highly engaging way, they provide 24/7 personalized services to customers and employees alike and drive tangible market differentiation through initiatives such as ‘the world’s first virtual reality bank’.

    In this highly engaging webinar, Frank Burnett-Alleyne and Morgana Caldarini, two of Artificial Solutions’ leading AI Specialists in finance, will explore case studies from the industry on how Conversational AI is already benefiting BFSI organizations. They will discuss the results, so you have a better idea of what ROI you can expect, and will share practical advice on how best to implement Conversational AI within the financial services sector.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • Getting Started with Conversational Artificial Intelligence Recorded: Jan 14 2020 45 mins
    Artificial Solutions: Chris Tew, VP APAC & Alexander Hoffmann, Presales Engineer
    What's Conversational AI and how can it transform my business? How do I get started?

    Conversational AI is changing the way people interact with technology. From speech enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience. But creating this type of experience requires more than just simple slot-filling chatbot technology, where users are expected to speak or text in formulaic, rigidly structured commands. Customers want to converse using their own words, phrases and terminology, and expect an intelligent response.

    From answering a simple billing query or booking a reservation, to delivering advice on complex topics, an intelligent conversational interface lets your customer ask for exactly what they want to know.

    Join Chris Tew, VP Sales Asia Pacific for Artificial Solutions as he discusses how companies can get started on their digital transformation and conversational AI journey today. Then, Alexander Hoffmann, Presales Engineer for Artificial Solutions will live demo a Teneo built solution.
  • The 5 Keys of Automated Ordering Recorded: Oct 29 2019 32 mins
    Peter Joles, Peter Seltenright, Yelena Kasianova
    Quick-service restaurants make the world go round. But in an industry that is already so efficient, how can big giants stay relevant. The answer might lie in Conversational AI, otherwise known as chatbots or digital employees.

    Teneo is one of the most human-like experiences available in commercial conversational AI today, providing the complex capabilities required to create the simple, intuitive experience that your customer demands, while increasing customer engagement. With Teneo, a chatbot can be trained to go beyond the typical 85% understanding mark of competitor products to deliver near-perfect results every time.

    Join Peter Seltenright, Conversational AI Sales Executive at Artificial Solutions, who will share the five key business drivers for automated ordering. As well as, Peter Joles, Presales Consultant at Artificial Solutions who will live demo a Teneo built ordering solution.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
  • Has Your Chatbot Run Out Of Steam? Recorded: Sep 18 2019 45 mins
    Andy Peart, Peter Joles, Yelena Kasianova
    One of the main reasons bots are failing is their lack of conversational ability.

    Brilliant bots must give users a human-like experience, therefore if you’re building a bot, you need to make sure it is able to truly handle natural language conversations.

    Many of the bots out there may work fine if you follow a linear and prescribed way of engaging with them, by asking the questions and providing information in exactly the way the bot developer intended. Unfortunately, we as humans, tend not to do this—we communicate using natural language; we branch off at tangents, we circle back, we miss out crucial facts and figures, we ask for clarifications. We want to be able to speak to bots in a human-like manner, and we want those bots to understand us.

    Join Andy Peart, CMSO at Artificial Solutions as he discusses what steps to take to create a brilliant bot. As well as, Peter Joles, who will demo a Teneo built solution.

    -

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo containing all the tools needed to build, deploy and analyze advanced conversational AI solutions. Visit www.teneo.ai to get started for free.
  • Use Cases for Conversational AI in the Automotive Industry Recorded: Aug 27 2019 29 mins
    Siem Uittenhout, Ann Knox, Yelena Kasianova
    Conversational AI is changing the way people interact with technology.

    From speech-enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience.

    Teneo is one of the most human-like experiences available in commercial conversational AI today, providing the complex capabilities required to create the simple, intuitive experience that your customer demands, while increasing customer engagement. With Teneo, a chatbot can be trained to go beyond the typical 85% understanding mark of competitor products to deliver near-perfect results every time.

    Join Siem Uittenhout, Presales Consultant at Artificial Solutions as he demos a Teneo built automotive solution called the Smart SatNav assistant. As well as, Ann Knox, who will discuss our current live solutions with a client in the automotive industry.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
  • Unlocking the Value in Conversational Data Recorded: Jun 25 2019 44 mins
    Tim Bartz and Yelena Kasianova
    Data is widely recognized as one of the most valuable assets a company owns. Conversational data is, without doubt, the most valuable. The challenge is to understand what this data means and what effective actions to take as a result. Recognizing new or unexpected trends while staying in tune with customer behavior and sentiment is a competitive advantage, and key in building successful customer relationships, maintaining loyalty and increasing repeat business.

    Join Tim Bartz, EMEA Presales Consultant at Artificial Solutions as he demos Teneo's data capabilities.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
  • Linguistics + Machine Learning = The Ultimate Conversational AI Experience Recorded: May 21 2019 45 mins
    Tim Bartz, Yelena Kasianova
    The buzz around Deep Learning and Big Data have led many decision-makers to believe that Machine Learning alone can recognize intent and provide proper responses without human supervision. Real-world experience proves otherwise.

    Our unique patented hybrid approach is flexible and allows enterprise personnel to use linguistic tools to train an AI Assistant into more than an advanced FAQ bot, even without data. Thus collected data from multiple sources is used as context to optimize the solution’s ability to carry on natural language dialogs, embodying the tone, personality, and other attributes consistent with the company’s brand.

    Join Tim Bartz, EMEA Presales Consultant at Artificial Solutions as he demos Teneo's Hybrid capabilities.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
  • How to Build an Exceptional Conversational AI Bot Recorded: Apr 17 2019 46 mins
    Peter Joles, Yelena Kasianova
    Many bots fail to deliver enterprise ready conversational solutions and fall short of understanding inquiries.

    That's where our Conversational AI Platform Teneo is different.

    Teneo is one of the most human-like experiences available in commercial conversational AI today, providing the complex capabilities required to create the simple, intuitive experience that your customer demands, while increasing customer engagement. With Teneo, a chatbot can be trained to go beyond the typical 85% understanding mark of competitor products to deliver near perfect results every time.

    Join Peter Joles, Presales Consultant at Artificial Solutions as he demos a Teneo built financial bot called "MyBank". See in real-time how Peter adds flows to enhance the chatbots' capabilities.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
Making Technology Think
Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 35 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.

Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide.

For more information visit www.artificial-solutions.com

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  • Title: AI in Finance: How to Benefit from Conversational AI
  • Live at: Feb 12 2020 10:00 am
  • Presented by: Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager Italy
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