Learn How Swisscom uses Conversational AI to Gain a Competitive Advantage

Presented by

Robert Kellner, Nina Carey-Hodges, Daniel Philippe Thiemann, Roger Dill

About this talk

The telecom industry is going through a profound change. With Artificial Intelligence, deployment of 5G, the growth of IoT, M&A operations, product diversification and more all happening at the same time, telcos are competing to increase their market share. Additionally, customers want to have better services at a lower cost and are not afraid of moving to another provider when push comes to shove. Swisscom has proven itself as an example of innovation and relies on AI to offer better and more personalised services at a competitive price, whilst taking customer experience to the next level. In this webinar we'll talk about: · The challenges that the telecom industry is currently facing, and the benefits of conversational AI (CAI) to reduce friction in the customer journey and offer a personalised service 24/7/365. · How Swisscom has recently launched a voice assistant for their Smart TV box and will share some learnings. · Focus on other possible use cases for this technology in the telco industry and will take part in an open discussion with the audience at the end of the session. Join Robert Kellner, Nina Carey-Hodges and Daniel Philippe Thiemann, from Artificial Solutions, and Roger Dill, Product Owner Dialog Manager at Swisscom, to learn how telcos can add intelligence to their customer interactions with Conversational AI.

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Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit www.artificial-solutions.com