Learn How Swisscom uses Conversational AI to Gain a Competitive Advantage

Presented by

Robert Kellner, Nina Carey-Hodges, Daniel Philippe Thiemann, Roger Dill

About this talk

The telecom industry is going through a profound change. With Artificial Intelligence, deployment of 5G, the growth of IoT, M&A operations, product diversification and more all happening at the same time, telcos are competing to increase their market share. Additionally, customers want to have better services at a lower cost and are not afraid of moving to another provider when push comes to shove. Swisscom has proven itself as an example of innovation and relies on AI to offer better and more personalised services at a competitive price, whilst taking customer experience to the next level. In this webinar we'll talk about: · The challenges that the telecom industry is currently facing, and the benefits of conversational AI (CAI) to reduce friction in the customer journey and offer a personalised service 24/7/365. · How Swisscom has recently launched a voice assistant for their Smart TV box and will share some learnings. · Focus on other possible use cases for this technology in the telco industry and will take part in an open discussion with the audience at the end of the session. Join Robert Kellner, Nina Carey-Hodges and Daniel Philippe Thiemann, from Artificial Solutions, and Roger Dill, Product Owner Dialog Manager at Swisscom, to learn how telcos can add intelligence to their customer interactions with Conversational AI.
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