Conversational AI for Contact Center Agility

Presented by

Ann Knox, Peter Joles, Amy Allen

About this talk

Speakers: •Ann Knox, Strategic Partnerships at Artificial Solutions •Peter Joles, Presales at Artificial Solutions •Amy Allen, Digital Transformation and Product Management at CSG Contact centers constantly experience unpredictable traffic. Whether it’s a spike during the holiday season, weather emergency or unforeseen health crisis, the ability to support huge shifts in volume is a priority. Conversational AI can help contact centers stay agile by covering for absent employees and increasing service availability. However, building a human-like assistant, quickly and at scale, requires guaranteed attributes such as security, multi-channel deliverability, and many more. CSG and Artificial Solutions invite you to join Ann, Peter, and Amy to understand why Conversational AI is the innovative solution contact centers need to invest in, to improve customer experience today and stay at the forefront of their markets. This webinar is a perfect opportunity to benefit from their expertise, and make sure you join us for the live interactive Q&A session at the end of the event where our experts will be able to answer your questions. When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and CSG.

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Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit