Achieving Process Automation with Conversational AI

Presented by

Mark Jones and Robert Wilson-Fry

About this talk

Speakers: · Mark Jones, Global Head of Presales at Artificial Solutions · Robert Wilson-Fry, Senior Director, Strategic Partnerships & Alliances at Artificial Solutions The Covid-19 pandemic has been the catalyst for enterprises to accelerate their digital transformation programs by leveraging the power of Conversational AI-based chatbots. However, few technologies are able to deliver truly personalized customer experiences that seamlessly integrate with back-end systems, execute complex transactions and deflect calls from contact centers. With Teneo, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets, such as RPA (robotic process automation) and CPaaS (Communications Platform as a Service). This expands the chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed. In this webinar, Mark and Robert will explore the challenges enterprises face when integrating process automation with conversational AI. They’ll detail how to quickly integrate a wide variety of back-end systems and processes into Conversational AI interface and share examples of exactly how RPA and Conversational AI integration provides rapid ROI. Do not miss this opportunity to understand how to achieve effective process automation through conversational AI.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (37)
Subscribers (5971)
Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit