Achieving Process Automation with Conversational AI

Presented by

Mark Jones and Robert Wilson-Fry

About this talk

Speakers: · Mark Jones, Global Head of Presales at Artificial Solutions · Robert Wilson-Fry, Senior Director, Strategic Partnerships & Alliances at Artificial Solutions The Covid-19 pandemic has been the catalyst for enterprises to accelerate their digital transformation programs by leveraging the power of Conversational AI-based chatbots. However, few technologies are able to deliver truly personalized customer experiences that seamlessly integrate with back-end systems, execute complex transactions and deflect calls from contact centers. With Teneo, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets, such as RPA (robotic process automation) and CPaaS (Communications Platform as a Service). This expands the chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed. In this webinar, Mark and Robert will explore the challenges enterprises face when integrating process automation with conversational AI. They’ll detail how to quickly integrate a wide variety of back-end systems and processes into Conversational AI interface and share examples of exactly how RPA and Conversational AI integration provides rapid ROI. Do not miss this opportunity to understand how to achieve effective process automation through conversational AI.

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