Achieving Competitive Advantage through Conversational Data Intelligence

Speaker: · Carmen Del Solar, Conversational AI Engineer Marketers know that consumer insights can make all the difference when launching new products to the market. A few years ago, focus groups with dozens of people were used to get this information. In 2020, this sounds old fashioned and enterprises now look to leverage digital data. But what if they could analyse the conversations held with every one of their customers – 24/7/365 and potentially across millions of users - all in a way that is fully compliant with GDPR? Conversational AI makes this a reality as one-on-one communications become digitalised. However, not all technologies in the market can successfully achieve this. In this webinar, Carmen will demonstrate how advanced conversational data intelligence is achieved with Teneo, the leading conversational AI platform for enterprise. She will explain how to make the most of existing unstructured data within your conversational AI platform and explore how you can learn from digitalised dialogs between customers and bots. She will also discuss how to ensure your Conversational AI chatbots can work within the constraints of privacy regulations such as GDPR and CCPA.