Quick Start Contact Centre Augmentation with Conversational AI and CPaaS

9:30 am IST/1:00 pm JPT/3:00 pm AEDT The world has changed, and we are now living in what can be called the “new normal.” Looking to the future, we can already see the effects of the pandemic as pivotal for advances in digital transformation. Enterprise leaders understand the importance of omnichannel customer service. Their customers expect seamless interactions, regardless of the various channels or devices they choose, and they want to get their issues solved fast with little or no wait time. Pairing scalable communications platforms [CPaaS] with powerful Conversational AI [CAI] in an integrated bundle, “CPaaS Quickstart” is an agile way to deflect inbound call volumes, allowing you to adapt and align with whatever comes next, by creating efficient and capable bots that help your call centre. Join Chris Tew and Alexander Hoffmann from Artificial Solutions, and Carl Borchardt from Vonage, to understand what you need to make a CpaaS quickstart project a success and how the choice of provider is critical to start delivering value fast. Take advantage of their expertise and make sure you join us for the live interactive Q&A session at the end of the webinar, where Chris, Alex and Carl will be able to answer your questions. When registering for this webinar you are accepting to share your contact details with both Artificial Solutions and Vonage, for event reminders, follow-up and to receive marketing information about our products and services.