Quick Start Contact Centre Augmentation with Conversational AI and CPaaS

Presented by

Chris Tew, Alexander Hoffmann (Artificial Solutions) & Carl Borchardt (Vonage).

About this talk

9:30 am IST/1:00 pm JPT/3:00 pm AEDT The world has changed, and we are now living in what can be called the “new normal.” Looking to the future, we can already see the effects of the pandemic as pivotal for advances in digital transformation. Enterprise leaders understand the importance of omnichannel customer service. Their customers expect seamless interactions, regardless of the various channels or devices they choose, and they want to get their issues solved fast with little or no wait time. Pairing scalable communications platforms [CPaaS] with powerful Conversational AI [CAI] in an integrated bundle, “CPaaS Quickstart” is an agile way to deflect inbound call volumes, allowing you to adapt and align with whatever comes next, by creating efficient and capable bots that help your call centre. Join Chris Tew and Alexander Hoffmann from Artificial Solutions, and Carl Borchardt from Vonage, to understand what you need to make a CpaaS quickstart project a success and how the choice of provider is critical to start delivering value fast. Take advantage of their expertise and make sure you join us for the live interactive Q&A session at the end of the webinar, where Chris, Alex and Carl will be able to answer your questions. When registering for this webinar you are accepting to share your contact details with both Artificial Solutions and Vonage, for event reminders, follow-up and to receive marketing information about our products and services.

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Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit www.artificial-solutions.com