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How to improve your Teneo chatbot with E2E test automation

Testing is a crucial enabler for the success of chatbots and virtual assistants. Doing it manually requires enormous time and efforts. Automated testing will remain critical to ensure that bots actually do what their designers intend. Talking to a chatbot usually has no barriers, it runs without any restrictions.

Combining this with an unpredictable user behavior, it becomes utmost difficult to verify the correctness of conversational AI. Training data and test sets are infinitely large. In fact, quantity plays a major role in quality assurance for bots, but makes it impossible to test manually.

The main questions to answer are "Why are bots failing?", "What and how should you test?" and of course "How to automate?".

In this webinar we will showcase the setup of a test automation pipeline for a Teneo based chatbot to continuously check conversation flows and NLP performance. And we will take it even further by adding full End-to-End Testing.

About Botium:
Botium is a test automation tool set for conversational AI following a holistic test approach to cover all quality standards. Meaning functional as well as non functional testing. The company was founded in 2018 and quickly became the industry standard tool for automated testing for Conversational AI. Their open source framework, Botium Core gives an unlimited experience for those who are comfortable with coding, while their commercial product, Botium Box was designed to make chatbot testing and training fast and easy for everyone.
Recorded May 11 2021 59 mins
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Presented by
Allison Adams (Conversational AI Consultant at Artificial Solutions) & Christoph Boerner (CEO and Co-founder of Botium)
Presentation preview: How to improve your Teneo chatbot with E2E test automation

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  • LUIS^Teneo: a Game Changer Tool for Bot Framework Developers Recorded: Jul 28 2021 60 mins
    Carmen Del Solar - Conversational AI Engineer and Teneo Advocate,
    Looking for a tool to speed of development for bots built with MS LUIS and the Bot Framework, increase the productivity of your team and easily scale all your solutions? And would you like to do it in 86 languages? Look no more; just register for this webinar.

    In this session, we would like to show you an IDE framework that can help you achieve all this. LUIS^Teneo combines two top technologies to help you build, test, and release conversational bots faster. The seamless integration of Teneo and Microsoft’s Cognitive APIs leverages Teneo’s powerful development environment, linguistic rules, and analytic capabilities with the MS LUIS intent recognition engine, allowing for faster bot development. With its modular structure, flexible architecture and unique global/local language features, Teneo is the only conversational AI platform that allows for fast, robust and scalable chatbot development by integrating with (and expanding) Microsoft LUIS services.

    Join Conversational AI Engineer and Teneo Advocate, Carmen Del Solar, as she shows how Teneo’s Conversational IDE and Runtime integrates with MS LUIS and Bot Framework Composer, allowing businesses to build bots and maximize their resources through rapid prototyping, fast implementation times, increased functionality and greater scalability.
  • The Power of Bot Localization: Going Beyond Translation Recorded: Jul 15 2021 46 mins
    Joaquim Bargalló, Head of Customer Success at Artificial Solutions
    Conversational design for rapid global rollouts, done in multiple languages is an enigma. Most conversational AI initiatives are unconnected and can't roll out new functionality or new markets instantly. We can.

    With Teneo it is possible to have an original version in one language, and be able to launch another, typically reusing about 80% of the original build with no need to start from scratch. For example, the specific language structures and models for an English-speaking Company can be easily ported to operations in Poland, Sweden, Russia or Japan.

    In this webinar, we will discuss:
    • Is translation the best option when adding another language to my solution?
    • How and when should I localize solutions?
    • How do I maximize the use of resources as the solution grows?

    Join Joaquim Bargalló, Head of Customer Success at Artificial Solutions, as he explains why localization provides a better strategy to scale and maintain solutions in different languages and for different markets. Joaquim will share his experience managing multi-language projects and discuss how companies such as Shell, Skoda and Swisscom are using Teneo to enjoy the advantages that our localization feature can provide for your team.
  • Leveraging Conversational Data to boost your business Recorded: Jun 16 2021 44 mins
    Tim Bartz, Conversational AI Engineer at Artificial Solutions
    For better or worse, the COVID pandemic has pushed users and companies to engage primarily through digital channels. After a year that brought digital transformation to the top of the list for many businesses, users have grown accustomed to self-service solutions and expect companies to provide them services and support 24/7.
    How can companies take advantage of this behavioural shift in users? Valuable customer data resides in these day-to-day conversations between users and self-service solutions. Conversational data provides insights into customer behaviour and sentiment in real-time. Not only can it help you recognise emerging trends faster, but it opens opportunities to engage with new and existing customers beyond the typical online surveys and focus groups.
    Join us as we discover the value of conversational data with Tim Bartz, EMEA Presales Consultant at Artificial Solutions. He'll be showing us:
    • The Teneo Platform's features, including real-time access to conversational data both within the platform itself as well as via your existing BI tools like PowerBI and Tableau;
    • The breadth and depth of data available when customers are allowed to express themselves in natural, everyday language, and;
    • How to find new or unexpected trends with conversational data, especially in a post-COVID world
  • How to improve your Teneo chatbot with E2E test automation Recorded: May 11 2021 59 mins
    Allison Adams (Conversational AI Consultant at Artificial Solutions) & Christoph Boerner (CEO and Co-founder of Botium)
    Testing is a crucial enabler for the success of chatbots and virtual assistants. Doing it manually requires enormous time and efforts. Automated testing will remain critical to ensure that bots actually do what their designers intend. Talking to a chatbot usually has no barriers, it runs without any restrictions.

    Combining this with an unpredictable user behavior, it becomes utmost difficult to verify the correctness of conversational AI. Training data and test sets are infinitely large. In fact, quantity plays a major role in quality assurance for bots, but makes it impossible to test manually.

    The main questions to answer are "Why are bots failing?", "What and how should you test?" and of course "How to automate?".

    In this webinar we will showcase the setup of a test automation pipeline for a Teneo based chatbot to continuously check conversation flows and NLP performance. And we will take it even further by adding full End-to-End Testing.

    About Botium:
    Botium is a test automation tool set for conversational AI following a holistic test approach to cover all quality standards. Meaning functional as well as non functional testing. The company was founded in 2018 and quickly became the industry standard tool for automated testing for Conversational AI. Their open source framework, Botium Core gives an unlimited experience for those who are comfortable with coding, while their commercial product, Botium Box was designed to make chatbot testing and training fast and easy for everyone.
  • How to Develop Scalable Multilingual Conversational AI Applications Quick & Easy Recorded: Mar 2 2021 48 mins
    Tim Bartz
    Enterprises are faced with the challenge of creating global conversational solutions that can engage customers in many languages all over the world and still understand them effortlessly.

    This may sound like a huge task – but it doesn’t need to be.

    In this webinar, Tim Bartz, Presales Consultant at Artificial Solutions, will demonstrate how Teneo’s unique approach makes creating global solutions in multiple languages easy and fast to scale – saving time and resources. Learn how Teneo uses a master language solution to quickly develop and scale to other languages. Develop once, deploy across many – no need to begin from scratch for each additional language.

    Everything you see in this demo can be tested and created by you for free on Teneo Developers.
  • Quick Start Contact Centre Augmentation with Conversational AI and CPaaS Recorded: Nov 17 2020 48 mins
    Chris Tew, Alexander Hoffmann (Artificial Solutions) & Carl Borchardt (Vonage).
    9:30 am IST/1:00 pm JPT/3:00 pm AEDT

    The world has changed, and we are now living in what can be called the “new normal.” Looking to the future, we can already see the effects of the pandemic as pivotal for advances in digital transformation. Enterprise leaders understand the importance of omnichannel customer service. Their customers expect seamless interactions, regardless of the various channels or devices they choose, and they want to get their issues solved fast with little or no wait time.

    Pairing scalable communications platforms [CPaaS] with powerful Conversational AI [CAI] in an integrated bundle, “CPaaS Quickstart” is an agile way to deflect inbound call volumes, allowing you to adapt and align with whatever comes next, by creating efficient and capable bots that help your call centre.

    Join Chris Tew and Alexander Hoffmann from Artificial Solutions, and Carl Borchardt from Vonage, to understand what you need to make a CpaaS quickstart project a success and how the choice of provider is critical to start delivering value fast.

    Take advantage of their expertise and make sure you join us for the live interactive Q&A session at the end of the webinar, where Chris, Alex and Carl will be able to answer your questions.

    When registering for this webinar you are accepting to share your contact details with both Artificial Solutions and Vonage, for event reminders, follow-up and to receive marketing information about our products and services.
  • Achieving Competitive Advantage through Conversational Data Intelligence Recorded: Oct 14 2020 46 mins
    Carmen Del Solar
    Speaker:
    · Carmen Del Solar, Conversational AI Engineer

    Marketers know that consumer insights can make all the difference when launching new products to the market. A few years ago, focus groups with dozens of people were used to get this information. In 2020, this sounds old fashioned and enterprises now look to leverage digital data.

    But what if they could analyse the conversations held with every one of their customers – 24/7/365 and potentially across millions of users - all in a way that is fully compliant with GDPR? Conversational AI makes this a reality as one-on-one communications become digitalised.

    However, not all technologies in the market can successfully achieve this.

    In this webinar, Carmen will demonstrate how advanced conversational data intelligence is achieved with Teneo, the leading conversational AI platform for enterprise.

    She will explain how to make the most of existing unstructured data within your conversational AI platform and explore how you can learn from digitalised dialogs between customers and bots. She will also discuss how to ensure your Conversational AI chatbots can work within the constraints of privacy regulations such as GDPR and CCPA.
  • Achieving Process Automation with Conversational AI Recorded: Sep 8 2020 38 mins
    Mark Jones and Robert Wilson-Fry
    Speakers:
    · Mark Jones, Global Head of Presales at Artificial Solutions
    · Robert Wilson-Fry, Senior Director, Strategic Partnerships & Alliances at Artificial Solutions

    The Covid-19 pandemic has been the catalyst for enterprises to accelerate their digital transformation programs by leveraging the power of Conversational AI-based chatbots. However, few technologies are able to deliver truly personalized customer experiences that seamlessly integrate with back-end systems, execute complex transactions and deflect calls from contact centers.

    With Teneo, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets, such as RPA (robotic process automation) and CPaaS (Communications Platform as a Service). This expands the chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.

    In this webinar, Mark and Robert will explore the challenges enterprises face when integrating process automation with conversational AI. They’ll detail how to quickly integrate a wide variety of back-end systems and processes into Conversational AI interface and share examples of exactly how RPA and Conversational AI integration provides rapid ROI.

    Do not miss this opportunity to understand how to achieve effective process automation through conversational AI.
  • The Future of Conversational AI Empowered Insurance Recorded: Jul 28 2020 51 mins
    Peter Seltenright, Peter Joles and Joaquim Bargallo
    AI is transforming every industry in multiple ways. The insurance industry is no different. Current world events have accelerated the need to provide innovation that is quick, scalable, and delivers results.

    Whether it’s for life, home, or any other type of insurance, Conversational AI optimizes experiences for both customers and employees.

    We invite you to join Peter Seltenright, Peter Joles and Joaquim Bargallo from Artificial Solutions as they demonstrate current case studies from the insurance industry and reveal innovative ways to apply Intelligent Virtual Assistants and Digital Employees beyond quotes and claims.

    This webinar will arm you with all the information you need to comprehensively understand why and how to successfully implement Conversational AI in your organization.
  • Demo: Developing Multi-lingual Conversational AI Applications Recorded: Jun 23 2020 27 mins
    Tim Bartz, Presales Consultant at Artificial Solutions
    Language is one of the beauty of cultures. Humans like using the language they are familiar with, as this makes them feel part of a tribe. Brits use different words than Americans or Malaysians, while all of them speak a similar language. However, this becomes a hassle when companies need to deploy global programs that cover different cultures and languages.

    This problem is very common in the conversational AI space when developing multi-lingual solutions is the natural evolution of every single project – especially in large enterprises. Thus, it is important to understand what implications this has and to have this in mind when selecting the right technology.

    In this webinar, Tim Bartz, Presales Consultant at Artificial Solutions, the leading conversational AI platform for the enterprise, will show how Teneo handles multi-lingual conversational AI solutions and will explain a unique approach that saves a huge amount of effort when scaling an implementation from one to many languages.

    Do not miss this opportunity to gain advantage towards your competition.
  • World Summit AI Webinar: Business Use Case Examples of AI Adoption Recorded: Jun 17 2020 61 mins
    John Spindler, Andy Peart, Maija Termane
    Listen to different enterprise examples of how AI is effectively being deployed within business to gain advantage.

    Use Case 1 – Artificial Solutions
    5 Steps to Maximise your Chatbot’s Potential

    Use Case 2 – Circle K
    How Conversational AI transforms customer experiences in convenience retailing industry: learnings from Circle K
  • Beyond Covid-19: Reshape your Business Strategy with Conversational AI Recorded: Jun 9 2020 62 mins
    Chris Tew & Alexander Hoffmann
    The world has fundamentally changed since the start of 2020 as businesses frantically work to adapt to the new normality driven by COVID-19. Where the growing cost of contact centre operations was once king, scalability and continuity of service will be the new master!

    One of the ways in which companies are increasingly building this continuity, resilience and scalability is to embrace conversational AI to help reshape their strategy for business operations, people and assets.

    It is now time to reimagine the future and start planning decisively.

    In this thought-provoking webinar, Artificial Solutions’ VP Chris Tew and AI specialist Alexander Hoffmann will present how companies around the world are leveraging Conversational AI in innovative ways and putting themselves in pole position to strategically benefit from the technology in delivering resilient, efficient and agile customer service. The speakers will also showcase a live solution.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • Demo: Using Hybrid NLU to Rapidly Build Conversational AI Solutions Recorded: May 26 2020 32 mins
    Siem Uittenhout, Presales Consultant at Artificial Solutions
    Never before have companies had to react to change as quickly as in the current times. Indeed, agility has become a crucial skill in a volatile, uncertain, complex and ambiguous environment. Companies that are not able to react quickly to unexpected crisis have an unclear future whilst for those companies that respond quickly to market demands are likely to have a bright future and come out of this crisis stronger than ever.

    In the conversational AI space, agility is illustrated by creating and deploying new solutions quickly.

    Yet the rapid deployment of AI has traditionally always been challenging as it typically requires vast amounts of data to train ML models. In addition, advanced intelligent assistants need to be able to interact with backend systems and are (or should be) accessible from a wide range of channels.

    In this webinar, Siem Uittenhout, Presales Consultant at Artificial Solutions, will demonstrate how Teneo, the leading conversational AI platform for the enterprise, has a unique hybrid approach that combines the best of linguistic and machine learning in one solution. This remarkable feature together, with other capabilities demanded by large multi-national enterprises, makes it possible to deploy advanced intelligent conversational AI solutions in a matter of weeks.

    Do not miss this opportunity to gain advantage towards your competition.
  • Conversational AI for Contact Center Agility Recorded: May 12 2020 58 mins
    Ann Knox, Peter Joles, Amy Allen
    Speakers:
    •Ann Knox, Strategic Partnerships at Artificial Solutions
    •Peter Joles, Presales at Artificial Solutions
    •Amy Allen, Digital Transformation and Product Management at CSG

    Contact centers constantly experience unpredictable traffic. Whether it’s a spike during the holiday season, weather emergency or unforeseen health crisis, the ability to support huge shifts in volume is a priority.

    Conversational AI can help contact centers stay agile by covering for absent employees and increasing service availability. However, building a human-like assistant, quickly and at scale, requires guaranteed attributes such as security, multi-channel deliverability, and many more.

    CSG and Artificial Solutions invite you to join Ann, Peter, and Amy to understand why Conversational AI is the innovative solution contact centers need to invest in, to improve customer experience today and stay at the forefront of their markets.

    This webinar is a perfect opportunity to benefit from their expertise, and make sure you join us for the live interactive Q&A session at the end of the event where our experts will be able to answer your questions.

    When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and CSG.
  • Demo: TIVA – How to Support Your Employees in Covid-19 Times Recorded: Apr 30 2020 32 mins
    Peter Joles, Peter Seltenright
    The current pandemic has forced companies to unexpectedly have their employees work remotely, causing a massive increase in the level of support the HR & IT departments usually have to provide.

    Even after the crisis, once companies have invested in tools and infrastructure to keep their business running, they will find it hard to go back to a traditional office environment as the direct costs of maintaining it are high. This can contribute to a permanent reduction in work commuting as companies and employees have adopted home-working technology to continue doing business remotely.

    In this webinar, Peter Joles and Peter Seltenright will demo TIVA – an AI-powered support for remote workers. An easy, quick and affordable way to keep your staff fully operational 24/7/365. With multi-channel, multi-language and self-managed capabilities. Specifically, we'll cover:

    • What is Tiva and how does it work (Demo)
    • The business benefits offered by Tiva
    • Main features and functionalities
    • How you can deploy your own Tiva solution

    Do not miss this opportunity to keep your business running.
  • Learn How Swisscom uses Conversational AI to Gain a Competitive Advantage Recorded: Apr 7 2020 46 mins
    Robert Kellner, Nina Carey-Hodges, Daniel Philippe Thiemann, Roger Dill
    The telecom industry is going through a profound change. With Artificial Intelligence, deployment of 5G, the growth of IoT, M&A operations, product diversification and more all happening at the same time, telcos are competing to increase their market share. Additionally, customers want to have better services at a lower cost and are not afraid of moving to another provider when push comes to shove.

    Swisscom has proven itself as an example of innovation and relies on AI to offer better and more personalised services at a competitive price, whilst taking customer experience to the next level.

    In this webinar we'll talk about:
    · The challenges that the telecom industry is currently facing, and the benefits of conversational AI (CAI) to reduce friction in the customer journey and offer a personalised service 24/7/365.
    · How Swisscom has recently launched a voice assistant for their Smart TV box and will share some learnings.
    · Focus on other possible use cases for this technology in the telco industry and will take part in an open discussion with the audience at the end of the session.

    Join Robert Kellner, Nina Carey-Hodges and Daniel Philippe Thiemann, from Artificial Solutions, and Roger Dill, Product Owner Dialog Manager at Swisscom, to learn how telcos can add intelligence to their customer interactions with Conversational AI.
  • Why Conversational AI and CX Go Hand-in-Hand Recorded: Mar 10 2020 45 mins
    Rob Wilson-Fry, Mark Jones (Artificial Solutions) & Sheri Atienza (Vonage).
    Conversational AI is changing the way people interact with technology. From speech-enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience.

    UX and CX are key to delivering a successful and engaging conversational AI experience. Users expect to be able to interact with brands through their preferred channels – whether it is WhatsApp, Facebook Messenger, Viber or just voice.

    Join Rob Wilson-Fry, Director of Strategic Partnerships, and Mark Jones, Head of Presales EMEA, from Artificial Solutions, and Sheri Atienza, Director of API Platform Marketing from Vonage, to understand why CAI and CX go hand-in-hand and discover how to get started with your conversational AI journey. Take advantage of their expertise and make sure you join us for the live interactive Q&A session at the end of the webinar, where Rob, Sheri and Mark will be able to answer your questions.

    When registering for this webinar you are accepting sharing your contact details with both Artificial Solutions and Vonage.
  • AI in Finance: How to Benefit from Conversational AI Recorded: Feb 12 2020 49 mins
    Frank Burnett-Alleyne, Director Banking & Financial Services, and Morgana Caldarini, Country Manager Italy
    AI is transforming almost every aspect of the Financial Services industry and possibly the highest profile of all is the way Conversational AI is being used to deliver services to both customers and employees.

    Think chatbots, intelligent Virtual Assistants and Digital Employees! They deliver significant cost savings and engage with your customers in a highly engaging way, they provide 24/7 personalized services to customers and employees alike and drive tangible market differentiation through initiatives such as ‘the world’s first virtual reality bank’.

    In this highly engaging webinar, Frank Burnett-Alleyne and Morgana Caldarini, two of Artificial Solutions’ leading AI Specialists in finance, will explore case studies from the industry on how Conversational AI is already benefiting BFSI organizations. They will discuss the results, so you have a better idea of what ROI you can expect, and will share practical advice on how best to implement Conversational AI within the financial services sector.

    This webinar will arm you with all the information you need to understand the ‘Why’, ‘How’ and ‘What’ you need to do to successfully implement Conversational AI in your organization.
  • Getting Started with Conversational Artificial Intelligence Recorded: Jan 14 2020 45 mins
    Artificial Solutions: Chris Tew, VP APAC & Alexander Hoffmann, Presales Engineer
    What's Conversational AI and how can it transform my business? How do I get started?

    Conversational AI is changing the way people interact with technology. From speech enabled interfaces, through to intelligent virtual assistants and chatbots, it’s becoming increasingly apparent that customers are looking for a more humanlike, natural experience. But creating this type of experience requires more than just simple slot-filling chatbot technology, where users are expected to speak or text in formulaic, rigidly structured commands. Customers want to converse using their own words, phrases and terminology, and expect an intelligent response.

    From answering a simple billing query or booking a reservation, to delivering advice on complex topics, an intelligent conversational interface lets your customer ask for exactly what they want to know.

    Join Chris Tew, VP Sales Asia Pacific for Artificial Solutions as he discusses how companies can get started on their digital transformation and conversational AI journey today. Then, Alexander Hoffmann, Presales Engineer for Artificial Solutions will live demo a Teneo built solution.
  • The 5 Keys of Automated Ordering Recorded: Oct 29 2019 32 mins
    Peter Joles, Peter Seltenright, Yelena Kasianova
    Quick-service restaurants make the world go round. But in an industry that is already so efficient, how can big giants stay relevant. The answer might lie in Conversational AI, otherwise known as chatbots or digital employees.

    Teneo is one of the most human-like experiences available in commercial conversational AI today, providing the complex capabilities required to create the simple, intuitive experience that your customer demands, while increasing customer engagement. With Teneo, a chatbot can be trained to go beyond the typical 85% understanding mark of competitor products to deliver near-perfect results every time.

    Join Peter Seltenright, Conversational AI Sales Executive at Artificial Solutions, who will share the five key business drivers for automated ordering. As well as, Peter Joles, Presales Consultant at Artificial Solutions who will live demo a Teneo built ordering solution.

    -

    Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo. Visit www.teneo.ai to get started for free.
Making Technology Think
Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.

Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide.

For more information visit www.artificial-solutions.com

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  • Title: How to improve your Teneo chatbot with E2E test automation
  • Live at: May 11 2021 12:00 pm
  • Presented by: Allison Adams (Conversational AI Consultant at Artificial Solutions) & Christoph Boerner (CEO and Co-founder of Botium)
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