The Future of Contact Centers: Digitalising using Conversational AI

Presented by

Adam Kobeissi, CGI | Chidi Akurunwa, CGI | Mykola Sochynskyi, Artificial Solutions

About this talk

The pandemic disrupted and changed the way consumers interact with organisations, expecting and demanding accessibility 24/7 through the use of digital channels. From medical support, rescheduling holidays to obtaining emergency loans, call centers were at the center of it all. In a time that heavily influenced consumer loyalty, slow responses, high attrition rates, call volumes and delays, organisations faced a huge loss in brand confidence. At the same time, how can we provide 24/7 accessibility without the need of investing in more staff, whilst improving customer and employee satisfaction? How can complex requests be handled and managed without expanding? With the advances in Process Automation and Machine Learning, we believe the answer lies in Conversational AI to provide human-like experiences with meaningful, outcomes based experiences. Join this webinar to learn how conversational AI will change the way contact centers operate and how companies are benefiting from it today. About CGI Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. We are delighted to be partnering with them to implement the platform for clients. About Artificial Solutions Designed for the global enterprise, Artificial Solutions’ advanced conversational AI platform Teneo allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across over 86 languages, multiple OS and channels in record time.

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Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit