Using Voice to Enhance Conversational Customer Experiences
Kane Simms, Tim Holve, Sean McIlrath
About this talk
Talking is the most natural method of communication for humans. So, it is no surprise that your customers prefer to use their voice to engage with your company. Voice is also the preferred channel for younger generations, as evident from their adoption of voice assistants. Gartner’s AI and ML Development Strategies Study even forecast 2023 as the year when 80% of consumer apps will become “voice-first”.
When it comes to customer service, the use of voice has started to break free beyond the phone. Any communication channel can now be enhanced with a voice user interface. This can attract younger generations but also to provide easier access for older customers or people with disabilities. But… how do you start? By joining this panel!
Kane Simms (Founder of VUX World) will moderate an open discussion between Tim Holve (CPaaS Channel Sales & ISV Partners, NA @ Vonage) and Sean McIlrath (Vice President & GM, Americas @ Artificial Solutions) about the challenges and opportunities that voice brings to Conversational AI implementations and how companies are future proofing their customer experiences by adding voice it into the mix.