Using Voice to Enhance Conversational Customer Experiences

Presented by

Kane Simms, Tim Holve, Sean McIlrath

About this talk

Talking is the most natural method of communication for humans. So, it is no surprise that your customers prefer to use their voice to engage with your company. Voice is also the preferred channel for younger generations, as evident from their adoption of voice assistants. Gartner’s AI and ML Development Strategies Study even forecast 2023 as the year when 80% of consumer apps will become “voice-first”. When it comes to customer service, the use of voice has started to break free beyond the phone. Any communication channel can now be enhanced with a voice user interface. This can attract younger generations but also to provide easier access for older customers or people with disabilities. But… how do you start? By joining this panel! Kane Simms (Founder of VUX World) will moderate an open discussion between Tim Holve (CPaaS Channel Sales & ISV Partners, NA @ Vonage) and Sean McIlrath (Vice President & GM, Americas @ Artificial Solutions) about the challenges and opportunities that voice brings to Conversational AI implementations and how companies are future proofing their customer experiences by adding voice it into the mix.

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Artificial Solutions® is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 86 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking. Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information visit