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Herausforderungen im Call Center meistern, Automasierungspotential entdecken

(In Deutsch) How RPA can help you find the hidden potential in your call center, with process discovery and hybrid human-bot automation leading the innovation.
Recorded Nov 19 2019 62 mins
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Presented by
Darius Heisig, GM, Kryon Systems
Presentation preview: Herausforderungen im Call Center meistern, Automasierungspotential entdecken

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  • Unleashing the Push-Button Automation in Turbulent Times Jun 3 2020 4:00 pm UTC 34 mins
    Joel Garnatz, Director Global Presales & Maureen Fleming, VP Intelligent Process Automation Research and Advisory Services
    Unleashing the Push-Button Automation in Turbulent Times with Kryon Process Discovery 

    Automation is a key enabler of digital transformation. Technologies like cloud, advances in networking technology, and AI and ML are pushing automation to new levels. 

    In this webinar, you’ll learn more about:
    - The latest insights on RPA
    - Process Discovery and how it can speed up your automation program
    - How businesses have adopted it
    - Where Process Discovery is needed most
  • Unleashing the Push-Button Automation in Turbulent Times Jun 3 2020 6:00 am UTC 34 mins
    Joel Garnatz, Director Global Presales & Maureen Fleming, VP Intelligent Process Automation Research and Advisory Services
    Unleashing the Push-Button Automation in Turbulent Times with Kryon Process Discovery 

    Automation is a key enabler of digital transformation. Technologies like cloud, advances in networking technology, and AI and ML are pushing automation to new levels. 

    In this webinar, you’ll learn more about:
    - The latest insights on RPA
    - Process Discovery and how it can speed up your automation program
    - How businesses have adopted it
    - Where Process Discovery is needed most
  • Frictionless Full-Cycle Automation: How ITV Found Rapid RPA Success Recorded: May 14 2020 31 mins
    Daniel Peled, VP Channels, Kryon; Ian Whitfield, Founder, Virtual AI; Ian Cottrell, Director of Channel Operations, ITV
    Automation is the key to digital transformation. While that is certainly true, not every organization has the capacity and knowledge to leverage its full benefits. So how can you quickly and efficiently implement automation within your enterprise?

    Answer: Full-Cycle Automation as-a-Service

    Join the automation experts from Kryon and Virtual AI to learn:
    - How you can launch an automation program without the need for additional staff or expertise
    - What best practices, standards, and guidelines you can leverage with an end-to-end RPA solution
    - Why a fully managed Full-Cycle Automation solution is the most cost-effective approach for your organization
    - How ITV found success and value with RPA
  • The Critical Role of Automation in the New Normal featuring Everest Group Recorded: Apr 29 2020 90 mins
    Sarah Burnett, Amardeep Modi, Vita Zlotova, and Julie Shafiki
    A new episode in our "Conversations with Kryon" series, this time Kryon's Julie Shafiki and Vita Zlotova will be joined by special guests Sarah Burnett, Executive Vice President and Distinguished Analyst, and Amardeep Modi, Practice Director from Everest Group.

    Global enterprises across all industries are facing new challenges as a result of the Coronavirus pandemic. However, they should embrace this as an opportunity to redefine their business operations and become more efficient. Visibility into existing processes and the ability to remotely automate them is increasing in strategic importance.

    Join this interactive session, to get a different perspective on the essential role of automation in helping businesses reinvent themselves and grow within the new reality.
  • Kryon Full-Cycle Automation Suite Recorded: Apr 28 2020 3 mins
    Kryon’s Full-Cycle Automation brings maximum value to your organization by providing the only integrated platform on the market for all your automation needs.
    What are you waiting for? Start your full-cycle automation journey today!

  • Запуск цифровой трансформации посредством Full-Cycle Automation Recorded: Apr 15 2020 26 mins
    Миша Рожковский, старший присейл менеджер
    В сегодняшней остро конкурентной экономике на любом рынке бизнесы используют автоматизацию, чтобы сократить затраты, стимулировать прибыль, повысить удовлетворенность работников и обеспечить лучшее впечатление от обслуживания у клиента. Однако, чтобы воспользоваться преимуществами этих великолепных возможностей просто RPA больше недостаточно. По этой причине в компании Kryon мы создали уникальную систему автоматизации полного цикла Full-Cycle Automation Suite, которая объединяет Kryon Process Discovery™, RPA и аналитику в одной унифицированной платформе.
  • Government Agencies Facing Urgent Challenges in Wake of Coronavirus Pandemic Recorded: Apr 14 2020 8 mins
    Ro Recio and Kate Shopper
    A continuation of our "Coronavirus Conversations with Kryon" series.

    According to the US Department of Labor, last week a record 6.6 million Americans filed unemployment claims, and the influx of requests is mirrored worldwide. Government agencies are struggling to keep up with requests as they also need to remotely onboard and train additional staff. Robotic process automation (RPA) is key to managing these critical processes and is now a necessity.

    In this 8 minute session, we look at the new reality for these agencies and exactly how process automation is the lifeline businesses need.
  • Why Coronavirus Magnifies Critical Need for Full-Cycle Automation (true RPA) Recorded: Apr 8 2020 25 mins
    Ohad Barnoy, VP Customer Success
    Registration is open for a 30 minute session which will look at some of the new business-critical processes now in urgent demand across all industries, and how you can leverage Full-Cycle Automation to combat the many business challenges brought on by the Coronavirus, such as
    • Expedition of healthcare providers’ ability to treat patients with COVD-19
    • Remote automated employee training and onboarding of new teams
    • Faster processing of delayed mortgage or loan requests
    • Speed up response to millions of welfare payment requests
  • In a Matter of Hours, Telco Contact Center Relocated to a Different Continent Recorded: Mar 26 2020 14 mins
    Ryan Moss, Customer Success Manager, Liora Herman, Director Partner Marketing

    As coronavirus causes chaos everywhere, one of Kryon’s customers - a large global telecommunications company - had to close an outsourced contact center located in APAC with almost no notice, and subsequently needed to transfer the relevant skills and knowledge to their US-based contact center teams immediately.

    Find out how implementation of remote Attended Automation processes helped them be up and running within a couple of hours.
  • Interview: Kryon helps Maccabi Health increase coronavirus testing productivity Recorded: Mar 26 2020 4 mins
    Ofir Kadosh, CIO Maccabi Health, Jon Medved, CEO OurCrowd and Harel Tayeb, CEO Kryon

    In just 48 hours, Kryon helped Maccabi Health, one of Israel’s largest HMOs, develop a way to churn out more coronavirus patient testing results, faster, with automation, for the Israel’s Health Ministry. They started on Friday with a fully launched technology in production by Sunday.

    Intervew with:
    Ofir Kadosh, CIO Maccabi Health
    Jon Medved, CEO OurCrowd
    Harel Tayeb, CEO Kryon
  • Within 48 Hours, RPA Solution for Critical Coronavirus Process implemented Recorded: Mar 25 2020 6 mins
    Daniel Peled, VP Channels

    In battling the Coronavirus pandemic, life-saving and life-enhancing processes are required across many industries.

    Hear how Kryon’s global team managed to develop and implement an RPA-based solution in less than 48 hours, providing a system that facilitates the rapid online uploading of critical and sensitive data, which means that Maccabi can now efficiently and promptly treat and hence save the lives of hundreds of coronavirus patients.
  • PANEL: Automate or Auto-hate: Getting the balance right with new technology Recorded: Mar 25 2020 26 mins
    Tomer Michaeli, Bar Israeli, Daniel Peled, Aritra Chakravarty
    One of the leading trends in finance and automation is RPA (robotic process automation). RPA is critical to the successful digital transformation of banks and financial service organizations. We see this in rise of investors searching to fund digital automation and in the proliferation of automation technologies, especially RPA, across the fintech space. While the end customer might not be fully aware of what automation is running behind the scenes, banks and financial institutions are already seeing major ROI on their adoption of robotic process automation. Join our panel of experts to hear how automation is being applied in fintech across the globe.

    Moderator: Tomer Michaeli General Partner, Viola Fintech
    Bar Israeli Partnership Manager, Salesforce
    Daniel Peled VP Global Advisories, Kryon
    Aritra Chakravarty CEO, Project Imagine-Dozens
  • Center of Excellence – Your Key to Automation Success Recorded: Mar 24 2020 16 mins
    Ohad Barnoy, VP Customer Success, Kryon
    A Center of Excellence (CoE) can make all the difference between a great automation project and an outstanding one. An effective CoE determines and supervises strategy around governance, management, security, developers’ roles, templates and working with different business units.

    As such, we at Kryon highly recommend that any business embarking on an automation project should establish one as a matter of course.
    Join us for expert advice on:

    ● What you need to consider before you start building your CoE
    ● How to build a CoE that matches your automation goals
    ● Developing a roadmap for achieving RPA success
  • Kryon and Covid-19: Answers to Your Corona-Related RPA Questions Recorded: Mar 24 2020 29 mins
    Daniel Peled, Ohad Barnoy, Dor Haim, Darren Cheng, Ryan Moss
    Our global panel of experts are here to answer your Corona-related RPA questions.
    Register to find out how RPA can help handle the new processes appearing across the organization, what are your peers doing, and how you can get more bots into production fast to deal with these requirements, and more.

    Daniel Peled, VP Channel Sales
    Ohad Barnoy, VP Customer Success
    Dor Haim, Professional Services Manager
    Darren Cheng, Senior Customer Services Expert
    Ryan Moss, Customer Success Manager
  • Overworked? Your Digital Twin Is Coming to the Rescue! Recorded: Mar 19 2020 20 mins
    Salo Ben-Avi, Chief RPA & Strategic Projects, Kryon
    There’s no denying that exciting changes are on the horizon when it comes to the workplace of the future – and they’ll be felt particularly keenly by employees engaged in boring and repetitive work. In such cases, attended automation offers the promise of a personal assistant to simplify and speed up complex manual processes.

    Join us to get the inside track on:
    ● Why digital twins for every worker will change the game for good
    ● How attended automation is the secret to boosting staff productivity
    ● What you need to know to make your automation journey a success from start to finish
  • Kickstarting Your Digital Transformation with Full-Cycle Automation Recorded: Mar 10 2020 22 mins
    Julie Shafiki, CMO at Kryon
    In today’s ultra-competitive global economy, businesses across every vertical are riding the automation wave to cut costs, boost revenues, increase employee satisfaction and provide a superior customer experience. But to truly take advantage of these incredible opportunities, RPA alone is no longer enough. That’s why we at Kryon created our unique Full-Cycle Automation Suite, combining Process Discovery™, RPA and analytics in a single, unified platform.

    Join us to learn:
    • How Process Discovery™ quickly identifies which processes are perfect for automation
    • Why full-cycle automation is the key to successful RPA adoption
    • Success Stories: How our customers gain real business value with Kryon’s Full-Cycle Automation Suite
  • Breaking RPA’s Glass Ceiling - The Future of Automation Recorded: Feb 28 2020 17 mins
    Daniel Peled, VP Global Advisories and Digital Transformation Kryon
    RPA is one of the most innovative global industries driving operational transformation today, delivering unprecedented levels of speed, personalization, agility and cost-efficiency. However, RPA projects are often held back by scalability issues.

    Join us to for insider's insight on:
    ● What are the reasons for this?
    ● How can it be prevented?
    ● What is the RPA revolution?
    ● How will AI impact RPA?
  • The Automation Journey Towards Compliance Adherence and Quality Recorded: Feb 24 2020 37 mins
    Warren Ledingham, GM Kryon
    It is estimated that 45% of workforce tasks can be automated, saving an estimated $2 trillion in global workforce costs. Software robots are easy to configure and do not require extensive IT knowledge.

    For internal audit, RPA presents both opportunity and responsibility. By helping the organization understand and control RPA risks and identifying opportunities to embrace RPA within their own organization, internal audit can position themselves as trusted advisors. It can also help internal audit increase productivity, expand its risk coverage and help address the ongoing compliance burden by doing more with less.
  • Getting Automation Right with Professional Services Recorded: Dec 20 2019 22 mins
    Dor Haim, Professional Services Manager, Kryon
    The Robotic Process Automation (RPA) journey is all about technology taking the strain when it comes to repetitive tasks, allowing employees to focus on more profitable activities instead. Although we at Kryon take great pride in how easy it is for anyone to use our RPA solutions, we recognize that sometimes a little help might be needed to really get the maximum benefit from automation.

    This is exactly where Professional Services comes in.

    Join us for top tips on:
    ● Why you should consider using Professional Services
    ● The key areas where expert help can make a massive difference
    ● How to achieve trouble-free, tailored deployments for your company’s unique challenges
  • Scaling Your Automation Project the Right Way Recorded: Dec 20 2019 19 mins
    Salo Ben-Avi, Chief of RPA & Strategic Projects, Kryon
    Starting your Robotic Process Automation (RPA) journey is a big – but exciting – step. But once your RPA project is underway, how can you scale it up by finding even more processes that are ripe for automation? And just as importantly, how can you make sure that your project is optimized for the best possible results? Kryon’s unique Process Discovery™ tool answers both of these questions.

    Join us for pro tips and on:
    ● The #1 reason that most companies struggle to scale their automation projects
    ● How Process Discovery™ can save you precious time and money right from the start
    ● What you need to do to ensure that your RPA project keeps delivering the goods
Be Your Future.
Kryon's mission is to revolutionize intelligent Robotic Process Automation (RPA) by delivering enterprise customers with a unique full-cycle solution which first discovers business processes and then continuously optimizes them for a seamless, superior RPA experience.

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  • Title: Herausforderungen im Call Center meistern, Automasierungspotential entdecken
  • Live at: Nov 19 2019 5:55 pm
  • Presented by: Darius Heisig, GM, Kryon Systems
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