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In a Matter of Hours, Telco Contact Center Relocated to a Different Continent

CORONAVIRUS CONVERSATIONS WITH KRYON:

As coronavirus causes chaos everywhere, one of Kryon’s customers - a large global telecommunications company - had to close an outsourced contact center located in APAC with almost no notice, and subsequently needed to transfer the relevant skills and knowledge to their US-based contact center teams immediately.

Find out how implementation of remote Attended Automation processes helped them be up and running within a couple of hours.
Recorded Mar 26 2020 14 mins
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Presented by
Ryan Moss, Customer Success Manager, Liora Herman, Director Partner Marketing
Presentation preview: In a Matter of Hours, Telco Contact Center Relocated to a Different Continent

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Kryon's mission is to revolutionize intelligent Robotic Process Automation (RPA) by delivering enterprise customers with a unique full-cycle solution which first discovers business processes and then continuously optimizes them for a seamless, superior RPA experience.

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  • Title: In a Matter of Hours, Telco Contact Center Relocated to a Different Continent
  • Live at: Mar 26 2020 8:00 pm
  • Presented by: Ryan Moss, Customer Success Manager, Liora Herman, Director Partner Marketing
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