Name: In a Matter of Hours, Telco Contact Center Relocated to a Different Continent
Start: 2020-03-26T20:00:00Z
End: 2020-03-26T20:00:14.000Z
Location: BrightTALK
Rating: 4

Kryon's mission is to revolutionize intelligent Robotic Process Automation (RPA) by delivering enterprise customers with a unique full-cycle solution which first discovers business processes and then continuously optimizes them for a seamless, superior RPA experience.

Robotic process automation (RPA) is one of the fastest growing technologies in today’s dynamic business world and is an integral part of the digital transformation. Enterprises of the future will see employees working together with software robots, or “bots”, creating many exciting career possibilities for the next-generation thinkers. 

It is now that is the perfect time to get ahead and join this exciting workplace revolution. Are you ready to seize the moment? Join us for this 30-minute webinar, introducing you to RPA and its benefits.

We will explore the following:
• The impact of RPA 
• Benefits of RPA to enterprises
• Benefits of RPA to employees
• A live demonstration of RPA in action

What is RPA?

Whether it’s your first step into process excellence or if you are already an expert in the field, process discovery can help you gain the visibility you need in your business processes.  

In this webinar, we will discuss how Process DiscoveryTM can work as a stand-alone solution to help you discover your business processes, and also how it can be used in synergy with, and as a complementary solution to your process mining tool. In addition, we will go further into depth, and discuss the blind spots of process mining solutions, and how you can bridge these gaps with Process DiscoveryTM. Making sure that your process excellence and automation initiatives throughout your business processes are only that much more impactful. 

We will explore the following: 
- How to use Process Discovery to map client journeys 
- How to integrate Process Discovery to have an end-to-end business workflow 
- How to zoom-in and out into a process to identify your automation / optimization hot-spots

Process Discovery and Process Mining – Revealing Your Process Blind Spots

You have implemented RPA for your organization, now what? It is time to expand RPA usage, and the best way to do this is to add Citizen RPA Developers / Citizen Developer Program to your development power within your organization. Citizen RPA developers advance enterprise automation and digital transformation on a global scale. 
 
Citizen RPA Developers have the power to solve a problem by thinking of it outside the scope of a typical software developer or IT, because of their proximity to the business process. Ideally, they are helping to scale RPA within the organization to encourage widespread adoption. Some citizen developers may even work closely with their organization’s CoE (Center of Excellence) to help identify processes that are ripe for automation. Learn: 

- How to start your citizen developer journey 
- How to establish and govern a citizen developer vs hybrid approach 
- How to recruit your citizen developer and enable them for success

RPA Best Practices: Jump Starting Your Citizen Developer Program

Process excellence has become one of the key enablers of digital transformation, resulting in cutting-edge innovation of process intelligence technologies.  AI-powered process mining and process discovery tools have replaced traditional manual techniques of data collection with a technology-based approach. This enabled businesses to harness the power of granular real-time process data and build a solid pipeline of process improvement initiatives. Not only do these tools provide greater depth and breadth of insights, but they are also easier to scale, have faster time-to-value, and significantly lower total cost of ownership. As these technologies mature, different types of platforms emerge which vary in the nature of the data collected and scope of insights generated.  

Join Mayk Tilinksi, VP EMEA at Kryon, as he sheds some light on the evolution of the process intelligence space and covers some compelling use cases. In one example, a multinational oil and gas company leveraged process discovery to augment knowledge transfer as part of a large-scale insourcing operation

Demystifying Process Excellence to Accelerate Intelligent Automation

Automation has been at the core of driving business resilience in the post-pandemic world. The need to liberate human beings from the monotonous procedures and achieve their full potential emanates from the Automation of 3Cs of human capabilities - Creation, Commute and Communication. It has now become imperative for enterprises to recognize and enable sophisticated technologies to help democratize automation at scale. A paradigm shift towards fully autonomous enterprises has engendered the predictions to become a reality, widening the scope of automated systems and processes. Technologies – new-age ones such as Hyper Intelligent Automation – have catalysed the acceleration of digitalization across verticals, paving the way for not only digital-ready, but autonomous enterprises as well. The talk will cover: 

- Demystifying automation for enterprises  
- Uncovering the ‘State of Union’ – enterprise automation maturity  
- Highlighting the roadblocks in the automation journey of enterprises  
- Realizing the goal of “The Fully Autonomous Enterprise”

The New Frontier of Automation: Gearing Up to Fully Autonomous Enterprises

As organizations everywhere modernize their operations to stay competitive, they need a strategy in place to select, implement and successfully scale various automation technologies. Join Hyperscience’s VP of Corporate Development and Kryon CMO, Julie Shafiki, to learn how leading organizations across banking & financial services, insurance, healthcare, and public sectors are leveraging AI/ML to unlock efficiencies, elevate the customer experience, and fuel business growth. Discover how state-of-the-art Machine Learning and human-in-the-loop functionality are redefining human and machine collaboration and shaping workplace and business models now and into the future.

Successfully Scaling Automation Initiatives: A Chat with Hyperscience’s Max Lien

ADP is the largest human resources payroll service management company and when they wanted to start their digital transformation journey, they turned to EY. The team at EY, led by Vijay Shankar, Partner and Practice Leader, Intelligent Automation and AI, has been guiding ADP to transform their finance shared services, identify automation candidates, and uncover other improvement opportunities. 

EY partnered with Kryon and deployed Kryon Process DiscoveryTM on the machines of 20-25 full-time employees for 3 months. Process Discovery logged more than 1 million keystrokes, identified 30-40% productivity improvement, and a lot of automation potential!

Join us to learn how EY and Kryon are helping ADP institutionalize their digital transformation and expand across geographies and departments.

Climbing the Peak of Payroll Service Management

COVID-19 has impacted businesses across the globe. These circumstances have acted as a catalyst on organizations to review how their businesses are run and upscaled, while also being cost-efficient. 

As Capgemini continues to break new grounds and push exploration in the automation space, join Manuel Sevilla as he outlines a roadmap on transitioning to the Frictionless Enterprise during these challenging times.

At this session, you will learn how Capgemini and Kryon’s world-class capabilities through our Intelligent Process Automation solution delivers a range of tangible outcomes to your business, including:
- Improved quality
- Increased workforce productivity
- Enhanced operational efficiency
- Improved client satisfaction
- Increased revenue
- Enhanced agility across your front, middle, and back-office operations.

In turn, this enables the seamless flow of information between people and processes to drive “frictionless” operations – which makes exploring new horizons much easier. 

Change your way of working with a team of proven experts that have successfully delivered this to many market-leading clients to date.

Digitally Augmenting Your Workforce Leads to the Frictionless Enterprise

A public accounting firm, Rea & Associates, aspired to unfurl its CPAs and business consultants from mundane tasks and enable them to focus on providing outstanding accounting services to their clients. Rea set sail with Kryon Process Discovery™ and found a few ideal process candidates for RPA. Rea’s non-technical team of business-users has already automated several business processes and generated a solid pipeline for further expansion. In one example, the audit team used to spend 15 minutes on downloading and saving client reports – the Kryon bots now execute this process three times faster! Join Lesley Mast as she shares the key landmarks of Rea’s full-cycle automation voyage and how RPA has helped transform their business to support work from anywhere.

Cast Off on Rea & Associates' Full-Cycle Automation Voyage

Digital transformation in the fiercely competitive banking, financial services and insurance (BFSI) sector requires unprecedented levels of speed, intelligence, agility, and efficiency. BFSI companies need to reach new heights when it comes to seamless customer experience. There’s no room for failure, as more mature players in the industry are losing customers to the more innovative, digital-first upstarts. Not only are they nimbler and more tech-savvy than veteran companies with legacy infrastructure to support, but they are laser-focused on creating the best online customer experience possible.
 
Customers have high expectations and want to be able to quickly and easily open a new account, check their balances, review investment opportunities, or check the status of insurance claims from any device, anytime. This is where RPA can make a real impact, accelerating digital transformation and taking the burden off of BFSI employees. 

RPA as-a-Service enables automation and management of critical processes without the need to go onsite. Kryon works closely with customers to automate vital processes and get them into production within a few days, not months. Cloud-based RPA can immediately improve operational efficiency and customer experience and maintain business continuity.

Vitaliy Rybalkin of Renaissance Insurance will share insights into how the insurance company’s digital transformation priorities and acceleration timetable changed due to the effects of the pandemic. AWS expert Karen Mae Ching will discuss how enterprise cloud adoption supports digital transformation by making vital business applications easier to access. And Daniel Peled of Kryon will share his thoughts on whether the automation industry is fully ready for the cloud.

Reaching New Heights: BFSI Companies Turn to the Cloud for RPA-as-a-Service

Our mission at Kryon is to accelerate process automation from weeks to days. With that goal in mind and driven by user research and customer feedback, we embarked on a journey to simplify the automation development experience. We are proud to announce the arrival of Studio+ packed with unique features designed for maximizing business value.
Exciting enhancements include seamless streaming of workflows directly from Process Discovery, a new intuitive automation editor, an integrated collaboration layer and a new recorder powered by next-generation computer vision. Want to know more? Tune in for this session with Itay Gini, Director of Product at Kryon, for the debut of brand-new Studio+.

Go Beyond: The Automation Experience Reinvented with Kryon Studio+

Tesco is the third-largest retailer in the world, with 6,800 stores employing 450,000 people. In retail it is essential to respond fast to margin pressure, digitalization and changes by competitors. In a bid to become more agile in the face of these challenges, Tesco embarked on an expedition to achieve greater visibility into its business processes and control them worldwide. 

It chose Software AG’s ARIS to give end-to-end visibility and management of the enterprise, then added complementary services including partner Kryon’s Process Discovery™ to help with task mining. The results included risk mitigation, reduced costs and increased staff confidence in process management. 

Now Tesco is pushing ahead, expanding the platform to its store-operations level to ensure a consistent and efficient customer experience globally. Join Eric Roovers, Vice President, Head of Business Transformation EMEA at Software AG, as he discusses the impact of process excellence on Tesco’s customer-centric transformation strategy.

How Tesco Explored the Boundaries of Process Visibility

bp, a multinational oil and gas company, has embarked on the enormous undertaking of transferring a large-scale outsourced operation of around 1,600 full-time employees (FTEs) to in-house employees at new business centers. Leveraging Kryon Process Discovery™ to augment the knowledge transfer and prevent loss of information, the platform captures processes and their variants while accelerating the production of procedural documentation that will be used to facilitate the training and onboarding of new bp’s employees. 

Join Steve Sutton as he sheds some light on bp’s compelling process discovery journey.

How bp Overcame Outsourced Obstacles with Kryon Process Discovery

Pioneered by Kryon over three years ago, process discovery technology has completely redefined the automation journey of enterprises. But we didn’t stop there: launched in 2020, Real-Time Process Discovery further disrupted the market with instant identification of processes, unmatched scale, and superior accuracy. Now Kryon is solving another labyrinth on the path to scalable automation with the launch of next-generation process optimization.  

Join Shay Antebi, Kryon CTO and Amazon (the jungle!) adventurer, as he helps you navigate through the wilderness with cutting-edge advancements in process excellence and automation.

Navigating the Automation Jungle with Kryon Process Discovery™

The world’s largest and most broadly based healthcare company, Johnson & Johnson, leverages process discovery technology to drive process excellence across three key use cases. Uncovering processes to gain full visibility, documenting processes to create work and learning instructions, and finally improving internal processes through redesign or automation. Join Brooks Olphin as he walks you through the maturation of J&J process discovery journey.

How Johnson & Johnson Dives Deep with Process Discovery

The pandemic forced the world to embrace digital ways of working and transacting. As we contemplate our decidedly digital future, we must accept there will be no snap back to our former realities. In this session, Elena Christopher shares some of HFS Research’s latest and greatest insights to sketch out the vision for the decade ahead.  Guideposts on this adventure include:
∙         The “now” imperative is digital optimization to drive superior business outcomes 
∙         The 2025 imperative is unmatched stakeholder experience – employees, customers, and partners – driven by end-to-end organizational alignment across front, middle, and back. This is the OneOffice mindset
∙         The back-end of the 20s heralds the rise of hyperconnected ecosystems - collaboration across multiple organizations with common objectives around driving completely new sources of value

The Exploring 20s – Digital, OneOffice & the Rise of Hyperconnected Ecosystems

Bear Grylls will talk about the things that have shaped him and the lessons he’s learnt along the way. Through his keynote, he will guide you on a journey to understand how to overcome hurdles and adversity and to learn from failures. His stories of resilience, courage and never giving up will inspire, uplift and empower you to face your own challenges.

Never Give Up!

CORONAVIRUS CONVERSATIONS WITH KRYON:

As coronavirus causes chaos everywhere, one of Kryon’s customers - a large global telecommunications company - had to close an outsourced contact center located in APAC with almost no notice, and subsequently needed to transfer the relevant skills and knowledge to their US-based contact center teams immediately. 

Find out how implementation of remote Attended Automation processes helped them be up and running within a couple of hours.

In a Matter of Hours, Telco Contact Center Relocated to a Different Continent

Coronavirus

Covid-19

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Automation

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Contact Center

Call Center

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In a Matter of Hours, Telco Contact Center Relocated to a Different Continent

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