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Digital identity as the enabler for fully digital customer journey

Increasing competition. Soaring costs for customer acquisition. Consumers expecting frictionless customer experiences. All these put pressure on retail banking. In a market where products have become a commodity, user experience has become the holy grail. Winners in this digital race have something in common: they consider the whole customer journey from on boarding to self-service and understand the crucial role digital identity plays in getting this right.
Recorded Nov 19 2019 30 mins
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Presented by
John Erik Setsaas, VP Identity & Innovation, Signicat
Presentation preview: Digital identity as the enabler for fully digital customer journey

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  • Digital identity as the enabler for fully digital customer journey Recorded: Nov 19 2019 30 mins
    John Erik Setsaas, VP Identity & Innovation, Signicat
    Increasing competition. Soaring costs for customer acquisition. Consumers expecting frictionless customer experiences. All these put pressure on retail banking. In a market where products have become a commodity, user experience has become the holy grail. Winners in this digital race have something in common: they consider the whole customer journey from on boarding to self-service and understand the crucial role digital identity plays in getting this right.
  • Reimagining Financial Services: Getting Onboarding and Customer Experience Right Recorded: Jun 4 2019 26 mins
    Christoffer Hernæs, Sbanken | John Erik Setsaas, Signicat | Ali Babakhan, Rabobank Group
    Customer on boarding can be complicated, especially within regulated industries like financial services. How can banks and new challengers ensure that this is accomplished in the most seamless way?

    Join this panel to learn:

    - Achieving speed and scalability whilst staying compliant
    - Balancing security and risk with a good customer experience
    - Common on boarding mistakes that both banks and fin techs are making

    Moderated by:
    Christoffer Hernæs, Chief Digital Officer at Sbanken
    Panelists:
    John Erik Setsaas, VP of Identity & Innovation, Signicat
    Ali Babakhan, Product Manager Rabo eBusiness at Rabobank Group
  • The challenge to digitally onboard European customers Recorded: Jun 4 2019 19 mins
    John Erik Setsaas, VP of Identity and Innovation, Signicat
    Tune in and hear John Erik Setsaas, VP of Identity and Innovation at Signicat, live from Money2020 in Amsterdam. John Erik will be discussing his perspective on digitally onboarding customers, the potential loss of customers during the process and how to tackle these challenges.

    John Erik will also share his thoughts on where and how the unique advantages of Signicat fit in.
Signicat
TBC

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  • Title: Digital identity as the enabler for fully digital customer journey
  • Live at: Nov 19 2019 10:00 am
  • Presented by: John Erik Setsaas, VP Identity & Innovation, Signicat
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