Join IDC and HP as we discuss how external services can generate an optimal customer experience and how to get there given different IT maturity levels. What shifts are we are seeing in the market today and where were these services before? How has services changed and what can we expect going forward? Discover what IT can do to create the ideal environment for all employees.
Head of Deploy, Maintain and Renew Services, HP Inc.
Program Vice President, IDC
Research Director, IDC's Flexible Consumption and Financing Strategies
Please join Lorri Jefferson, HP VP and Head of Software & Services Product Management, as she interviews Michael Calce (aka Mafia Boy) who is now a security expert and former computer hacker from Île Bizard, Quebec who launched a series of highly publicized denial-of-service attacks in February 2000 against large commercial websites, including Yahoo!, Fifa.com, Amazon.com, Dell, Inc., E*TRADE, eBay, and CNN. He will share his personal transformation from black hat to white hat hacker and speak about the growing security threats.
Learn how to counteract attacks, why Michael collaborates with HP as their Security Advisory Board chairman and provides suggestions to IT.
Also, you will learn about proactive measures you can take to reduce security risks such as isolation technology and the importance of analytics with Michelle Gattuso, HP Senior Director of Product Management for DaaS Proactive Security.
Gwen Becknell, HP IT Lead for Employee Experience Strategy & Services and Marc Bland, HP Global Services Development
HP recently implemented its own Device as a Service (DaaS) solution. Join Gwen Becknell, HP IT Lead for Employee Experience Strategy and Services, to discover how DaaS transformed employee experiences, empowered the IT team, and is resulting in measurable business outcomes. Plus, hear from Marc Bland, HP Global Services Development, about ways you can get started by calculating your organization’s projected value with HP DaaS.
Rick Griencewic, HP senior security specialist; Brian Fulmer, Spicehead and IT Manager
HP senior security specialist Rick Griencewic, and Spicehead and IT Manager Brian Fulmer as they discuss the growing importance of endpoint security and real-time malware protection – an intro to Deep Learning technology. Plus, a peek at the next generation HP EliteBook x360 1040 G6 business notebook including the latest HP security feature: Sure Sense.
Whether it’s deploying new technology or making updates to existing solutions, IT managers have more work than they can do. HP Device as a Service (DaaS) addresses this problem with Analytics and Proactive Management, a premium service experience that provides actionable analytics and fleet insights.
Ivan explains how much his day-to-day life has changed for the better thanks to DaaS. The solution saves him so much effort and time, he is free to do the important work that drives the business forward.
Solve tech problems and keep employees IT happy with HP Tech Café Walk-up Center, an center that offers face-to-face support from trained customer engineers. It’s an onsite location for employees to resolve issues that arise due to today’s ever-growing mix of devices and peripherals, new software, and security risks.
The anytime, self-service vending and storage solution. With Tech Café Market your employees can have instant access to accessories and loaner devices, so they can be more productive and get back to work quickly.
Smart, simplified computing solutions Coverage you can count on, 24/7
HP’s DaaS offering allows you to optimize your IT assets and resources with a complete solution that combines hardware, insightful analytics, proactive management, and services for every stage of the device lifecycle. Every HP Care Pack is designed to provide you with professional class coverage options, support services and peace-of-mind. Discover how to keep your business moving ahead with flexible, convenient HP Care Pack Services to expand your coverage and provide extra protection. With HP Configuration Services, customers can customize systems to their requirements, before they are delivered to them. They can select specific hardware parts, asset tags, software, and more, to tailor PCs as they are being manufactured at our factories.