Anna Kostroun, Adam Plummer, Michael Mock, Tony Kratovil
Join us for a one-hour manufacturing roundtable with technology leaders from Rackspace Technology and Salesforce.
Manufacturing is experiencing a customer-driven revolution. The so-called “Amazon effect” has significantly raised expectations, with customers now accustomed to instant gratification. But a lack of supply chain collaboration and visibility is stifling the improvements needed to meet this demand.
Front-office customer relationship management (CRM) solutions offer a way to overcome the closed nature of many legacy production systems and provide that visibility and collaboration. Done right, you can build a closer, seamless and partner-oriented relationship with your customers.
Our expert panel will discuss how manufacturing organizations can develop greater agility, innovation and customer satisfaction by exposing, sharing and analyzing the data currently locked away throughout the supply chain. Join us to learn how to:
•Pull real-time customer data from the field via Community Cloud and FSL, to help you quickly adapt to market trends
•Create a hyper-collaborative global supply chain to flex with demand and minimize work in progress
•Integrate your front office with your back office — stretching benefits across people, processes, applications, data and infrastructure
•Improve order-delivery times with Sales & Service Cloud by flowing customer and order data through operations from capture to service delivery.
•Streamline operations by allowing field technicians to resolve issues with data-driven insight and action made possible through data exposure and distribution through FSL
•Coordinate and track warranties through complex distribution channels with Community & Service Cloud
Anna Kostroun, Senior Director, Marketing, Rackspace Technology (Moderator)
Adam Plummer, Senior Director Application Sales, Rackspace
Michael Mock, Chief Technical Architect, Rackspace
Tony Kratovil, Regional VP, Manufacturing Solution Leader, Salesforce