Name: Level Up Your CSP Operations: AcenTek Accelerates Problem Resolution
Start: 2020-12-17T18:00:00Z
End: 2020-12-17T18:01:00.000Z
Location: BrightTALK
Rating: 0

Calix platforms empower our customers to build new business models, rapidly deploy new services and make the promise of the smart home and business a reality.

Are you lacking the data visibility you need from your broadband network in order to identify and resolve subscriber-impacting problems as soon as possible?

Change this in 2021. Through powerful and game-changing alarm analytics and network monitoring, you can become more proactive with your subscribers’ broadband experience. Identify and resolve network issues more quickly and sometimes even BEFORE they reach your subscribers.

Learn from your fellow CSP peer: Cumberland Connect. They will share how they made it possible to rapidly detect, analyze, and resolve problems in their broadband network to become more cost-effective and reduce customer trouble reports.

Start 2021 Off Strong: Journey to Game-Changing Broadband Network Visibility

Required reporting on broadband performance testing is starting...

Ensure your Broadband Performance Testing framework is operational and you’re analyzing the results effectively to get ahead of this testing tsunami.

Get the expertise and feedback you need from Calix experts who have extensive knowledge and experience working with CSPs of all types and sizes to overcome broadband performance testing challenges.

Join this webinar to gain actionable insights into:
- Latest updates and FCC regulatory requirements from Washington DC
- Best practices on implementing a broadband testing platform
- Benefits of pre-test analysis for your broadband quality of service results

The Testing Tsunami: Get Ready For Broadband Performance Testing

Understanding and acting on the signs from your network is a big part of making your organization proactive as well as allowing you to see the benefits to your operations and subscriber experience. Reliability plays a big role in your subscriber’s Quality of Experience perception, and are you doing all you can to make sure that happens.

In this webinar, we’ll discuss how Silver Star is getting proactive in keeping their subscribers communicating when they may need it the most as well as other examples where proactive Remote Monitoring techniques can help subscribers stay connected and your operations run smoother.

Want to unlock a better subscriber experience? Your network might hold the key.

Subscriber needs vary. Imagine if you could deliver the ultimate Wi-Fi experience in new ways, to new types of subscribers, providing them with the flexibility they need and in-home reliability they’ll treasure. Now imagine you can do this and have your brand front and center in the home while creating additional revenue streams. 

Watch this webinar. We'll share:

1. The latest trends and the impact of Wi-Fi 6 in the subscriber home  
2. The many ways you can deliver Wi-Fi – all on a common platform  
3. Benefits and use cases for the different Wi-Fi 6 in-home solutions you can offer today 
4. Key applications that provide a differentiated experience for your subscribers

Right-size subscriber experience: New ways to deliver BLAST Ultimate Wi-Fi

You stepped up when your communities depended on your services. You delivered under enormous pressure. You saw sharp shifts in how your subscribers work, learn, and play. Now it’s time to get out of crisis mode and realign your business to evolving subscriber needs.

 

Join this Calix webinar to learn how to apply data insights to:

1. Discover dramatic changes in subscriber behavior and the long-term implications 
2. Identify opportunities to improve subscriber experience and streamline operations 
3. Ensure your subscribers are confident in their home network protection

It’s Time to Reset: Using Data to Align to Your Subscribers’ Evolving Needs

Rapidly changing technology and increasing subscriber demand for improved uptime can outpace your ability to staff, train, and support case resolution and deployments. 

Join this webinar to see how AcenTek is deepening its partnership with Calix to significantly handle cases more rapidly, escalate problems, and improve service availability. 

You’ll discover: 
- The operational efficiency and benefits AcenTek realized, including accelerated problem resolution and better productivity. 
- Support resources to help deliver more proactively on the subscriber experience and network uptime. 
- Innovative ways to expand staff knowledge and better prioritize to quickly solve service and operational issues.

Level Up Your CSP Operations: AcenTek Accelerates Problem Resolution

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Level Up Your CSP Operations: AcenTek Accelerates Problem Resolution

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