Level Up Your CSP Operations: AcenTek Accelerates Problem Resolution

Rapidly changing technology and increasing subscriber demand for improved uptime can outpace your ability to staff, train, and support case resolution and deployments.

Join this webinar to see how AcenTek is deepening its partnership with Calix to significantly handle cases more rapidly, escalate problems, and improve service availability.

You’ll discover:
- The operational efficiency and benefits AcenTek realized, including accelerated problem resolution and better productivity.
- Support resources to help deliver more proactively on the subscriber experience and network uptime.
- Innovative ways to expand staff knowledge and better prioritize to quickly solve service and operational issues.

Understanding and acting on the signs from your network is a big part of making your organization proactive as well as allowing you to see the benefits to your operations and subscriber experience. Reliability plays a big role in your subscriber’s Quality of Experience perception, and are you doing all you can to make sure that happens.

In this webinar, we’ll discuss how Silver Star is getting proactive in keeping their subscribers communicating when they may need it the most as well as other examples where proactive Remote Monitoring techniques can help subscribers stay connected and your operations run smoother.

Subscriber needs vary. Imagine if you could deliver the ultimate Wi-Fi experience in new ways, to new types of subscribers, providing them with the flexibility they need and in-home reliability they’ll treasure. Now imagine you can do this and have your brand front and center in the home while creating additional revenue streams.

Watch this webinar. We'll share:

1. The latest trends and the impact of Wi-Fi 6 in the subscriber home
2. The many ways you can deliver Wi-Fi – all on a common platform
3. Benefits and use cases for the different Wi-Fi 6 in-home solutions you can offer today
4. Key applications that provide a differentiated experience for your subscribers

You stepped up when your communities depended on your services. You delivered under enormous pressure. You saw sharp shifts in how your subscribers work, learn, and play. Now it’s time to get out of crisis mode and realign your business to evolving subscriber needs.



Join this Calix webinar to learn how to apply data insights to:

1. Discover dramatic changes in subscriber behavior and the long-term implications
2. Identify opportunities to improve subscriber experience and streamline operations
3. Ensure your subscribers are confident in their home network protection

Are you late to the game or hoping to fine-tune your approach to managed and whole home Wi-Fi? Are you wondering how to keep up – and keep your subscribers satisfied – with new technologies such as Wi-Fi 6?

If so – join us for the webinar, Bleeding Edge or Leading Edge: Getting ahead with Wi-Fi 6 and so much more.

Calix Product Marketing Director Bridget Watkins will share insights from service providers who have previously launched managed wi-fi as well as from those that are integrating new enhanced services into their existing managed wi-fi models.

You’ll understand:

• How to elevate the subscriber experience with enhanced managed and whole-home Wi-Fi work using the Calix GigaSpire
• How you can be the first in market with Wi-Fi 6 and why the time is now.
• How customer demand maybe driving the need for 10 Gig solutions
• How the GigaSpire is the easy button of Connect America Fund (CAF) performance testing

Did you know enabling self-service can dramatically improve subscriber satisfaction by 8 percentage points?

Listen as Range Companies CMO Jason Wille and Calix Product Marketing Director Bridget Watkins on this webinar as they discuss how to elevate subscriber experience with a smart home app.

Discover how tapping into precious data distributed across multiple systems in the service provider world can result in amazing business results. Join Calix and SCTelecom, a Kansas-based telecommunications provider, to learn:

-How data analytics and machine learning are changing the service provider landscape

-Why leveraging analytics intelligently across all business functions is becoming essential for growth

-What new approach SCTelecom is taking to drive revenue and subscriber satisfaction

Wi-Fi is the foundation of the connected home for consumers; yet, it’s often a source of frustration. With this year’s release of the new Wi-Fi 6 standard – combined with a strong Managed Wi-Fi offer – you can reverse subscriber frustration while also tapping into new revenue streams.

Learn:

*What’s different about Wi-Fi 6 and why it matters to your subscribers
*The importance of offering Managed Wi-Fi and its connection to the new Wi-Fi 6 standard
*The cloud-based and in-home solutions available to you to offer your subscribers the best Wi-Fi experience in 2019