Level Up Your CSP Operations: AcenTek Accelerates Problem Resolution

Presented by

Calix Services Marketing | AcenTek | Calix Support

About this talk

Rapidly changing technology and increasing subscriber demand for improved uptime can outpace your ability to staff, train, and support case resolution and deployments. Join this webinar to see how AcenTek is deepening its partnership with Calix to significantly handle cases more rapidly, escalate problems, and improve service availability. You’ll discover: - The operational efficiency and benefits AcenTek realized, including accelerated problem resolution and better productivity. - Support resources to help deliver more proactively on the subscriber experience and network uptime. - Innovative ways to expand staff knowledge and better prioritize to quickly solve service and operational issues.

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