Name: NECA's Blueprint for a Next-Level Customer Experience
Start: 2024-11-12T16:00:00Z
End: 2024-11-12T16:00:47.000Z
Location: BrightTALK

Applications and Experiences That Set You Apart!
Develop the applications you need, deploy how you want and manage it all safely and securely..Progress is proud to support our customers globally with solutions like Chef, Kemp, WhatsUp Gold, Flowmon, OpenEdge, MOVEit, DataDirect, Sitefinity and more. You need the right software infrastructure with excellent support and our products deliver that promise!

The clock is ticking on F5’s iSeries. As these legacy ADC platforms reach end-of-support, organizations face escalating maintenance costs, security exposure, and migration uncertainty. For many, this moment isn’t just a hardware refresh — it’s an opportunity to rethink their entire application delivery strategy. 

Join Progress Kemp LoadMaster experts for a strategic session on what the end of the iSeries means for your infrastructure. Learn how to assess your current F5 environment, explore modernization paths that reduce risk and cost, and see how Kemp LoadMaster provides a seamless, future-ready alternative — with flexible deployment, superior security, and predictable licensing. 

We’ll break down your options, share real-world migration stories, and help you build an ADC roadmap that ensures business continuity long after F5’s hardware lifecycle ends. 


During this session, you’ll learn: 

- What the F5 iSeries lifecycle changes actually mean for your organization 
- The hidden security and operational risks of continuing on unsupported hardware 
- Why staying in the F5 ecosystem locks you into unnecessary cost and complexity 
- How Progress Kemp LoadMaster delivers a modern ADC foundation with virtual & cloud flexibility 
- How real organizations migrated from F5 hardware

End of the F5 i-Series:  Your ADC Strategy After the i-Series

Infrastructure automation has long been the cornerstone of DevOps success, reducing manual toil, ensuring consistency, and driving faster deployments. Yet as environments scale across hybrid and multi-cloud ecosystems, the limits of traditional automation become increasingly evident. The next leap forward lies in AIOps, where artificial intelligence augments automation to make it faster, smarter, and more adaptive. 

In this session, we’ll explore how AIOps accelerates infrastructure automation by enabling systems to learn from operational data, detect anomalies in real time, and take automated corrective action.  

Who should attend: 
-SREs and DevOps engineers looking to reduce MTTR and improve reliability. 
-System administrators seeking to simplify complex automation workflows. 
-IT operations leaders aiming to modernize infrastructure management strategies. 

What you’ll learn: 
-How AI can accelerate automation across your infrastructure 
-Real-world examples of how AIOps can be help respond to incidents faster and reduce resolution time 
-Practical steps to begin your AIOps journey with insights into how products like Opsmith.ai lead the next wave of intelligent infrastructure automation. 

Join us to uncover how AIOps isn’t just accelerating automation — it’s redefining the future of operational excellence. 

Reserve your spot now!

The Future of Infrastructure: Accelerating Automation with AIOps Intelligence

In today’s evolving threat landscape, protecting sensitive file data requires more than just traditional security measures. Join us for an expert-led webinar with David Lacey, and learn how to bring his teachings to life specifically for file transfers.

Discover why FTP and homegrown solutions can fall short in securing your critical data and learn how a layered security approach goes far beyond simple encryption. David will explore how to leverage Managed File Transfer (MFT) to fortify your file exchange processes while aligning with strict governance and compliance mandates.

Whether you’re just beginning your Zero Trust journey or looking to enhance your data transfer security, this session will equip you with practical measures to help keep your data safe at every stage.

Walk away with actionable tips and insights on how to:
- Adopt a Zero Trust approach: “never trust, always verify” is essential for protecting file data.
- Build resilience with a layered security strategy: identity verification, access controls, encryption in motion and rest, plus monitoring and audit trails.
- Address the human factor: if tools are clunky, employees find workarounds, putting data at risk.
- See how Managed File Transfer balances technology, governance and usability to deliver security without trade-offs.

Zero Trust in Action: Tackling Compliance and Securing File Data Exchanges Using Managed File Transfer

Legacy file transfer is slowing down modern IT teams. Manual processes, fragile scripts and bulky infrastructure create risk, inefficiency and constant firefighting. It’s time for a better way.

Now you can watch on demand the exclusive look at Progress® Automate MFT, a new cloud-native platform that redefines how enterprises automate secure file transfers—without the complexity.

In this session, you’ll discover:
- How to reduce manual transfers and fragile scripts with intuitive, no-code automation
- Why a lightweight coordinator-agent architecture is essential for hybrid and distributed enterprises
- How to cut total cost of ownership by up to 50% compared to on-premises solutions
- What makes Automate MFT a strategic upgrade—not just a technical one—for CIOs and IT leaders

Whether you're replacing legacy systems or scaling secure transfers across cloud and on-premises environments, this webinar will show you how Automate MFT helps IT teams move from firefighting to forward momentum.

The Last File Transfer Platform You’ll Need: Cloud-Native, No-Code, Enterprise-Grade Security

AI leaders are under pressure to turn unstructured content into measurable outcomes quickly. But most DIY RAG projects stall in the messy middle: connectors, security, data governance, evaluation, and ongoing MLOps. On top of that, the technical stack is getting more complex - moving from basic RAG to Agentic RAG and now Model Context Protocols (MCPs) that broker connections to enterprise systems. In this session, we’ll compare internal “build” paths with Agentic RAG-as-a-Service, showing how a managed, modular stack accelerates time-to-value and de-risks production.

We’ll demystify the core components, covering what RAG is beyond the buzzwords, how Agentic RAG extends it with agents and workflows, and where MCPs fit into the architecture. From there, we’ll have a pragmatic build-vs-buy discussion, then look at how Agentic RAG moves from ingestion to verifiable, explainable answers with evaluation and governance baked in, so you can scale confidently.

Topics will include:
Why DIY RAG stalls AI projects time and time again
What are the building blocks of a RAG implementation and how do they fit together
The pros and cons of “build or buy” RAG
What RAG-as-a-Service actually delivers

Build vs. Buy for Enterprise RAG: The TCO, Risk & Speed Case for Agentic RAG-as-a-Service

Learn How to Leverage Chef to automate infrastructure management, ensuring continuous compliance and operational efficiency at scale.

Continuous Compliance at Scale: Automate, Secure, and Save with Chef

Manually fixing your infrastructure increases the risk of encountering potential cyberthreats. These processes are slow, inconsistent and leave you exposed. That’s where the Progress® Chef® solution comes in. It’s a SaaS-based DevSecOps automation platform that provides job orchestration capabilities to help you respond to incidents faster, safer and at scale. 

Join us for a 30-minute webinar to see how Chef job orchestration can help you automate incident response workflows, minimize exposure and maintain compliance even in the most critical situations. 

What You’ll Learn :

-Automate incident response workflows: Trigger remediation jobs directly from the platform. Isolate, block further exploitation, patch, rotate credentials and more. 

-Responding to security incidents in air-gapped environments: Update system configurations, apply patches or run remediation workflows even without internet. 

-Using targeted remediation techniques over guesswork: Act swiftly during security incidents by identifying the affected nodes and take corrective action on those nodes instead of targeting your entire infrastructure.   

-Safe rollouts with built-in rollbacks: Control risk with phased rollouts, failure detection and automated fallback plans.

How to Automate Security Incident Workflows and Maintain Compliance with Chef?

The core principles of Zero Trust security (“never trust, always verify”) are more relevant to enterprise security than ever. And your load balancer can be a powerful component of your Zero Trust strategy. 

Join us on November 6 at 10 a.m. for a live webinar to discover how Progress Kemp LoadMaster load balancers help organizations enforce Zero Trust principles at the edge of their application infrastructure. Our presenters will also be showcasing how the LoadMaster solution can help secure organization-wide application access. 

Additionally, you’ll learn about the: 
-  Growing importance of Zero Trust and its capabilities 
-  LoadMaster load balancing capabilities that support identity-aware access and policy enforcement 
-  Real-life use cases showing the benefits of implementing load balancers with Zero Trust 
 
Discover why Zero Trust is a crucial component of any modern cybersecurity strategy. 

Register today!

Build a Stronger Zero Trust Foundation with Load Balancers

Financial institutions face relentless pressure to secure operations, maintain compliance, and respond instantly to incidents—while keeping costs in check. Manual processes, siloed tools, and compliance drift create risk exposure, service downtime, and mounting operational costs.

Join us to see how the Progress Chef empowers teams to:
-Automate compliance aligned with CIS and DISA STIG benchmarks.
-Orchestrate jobs across complex hybrid environments to improve efficiency.
-Detect, respond, and remediate zero-day attacks in minutes.
-Reduce downtime and operational costs through intelligent automation.
-Utilize Certificate Management capabilities

See Chef in Action:
-Mitigate compliance drift across hundreds of systems in minutes
-Respond instantly to zero-day threats before breaches occur
-Strengthen security and maintain continuous compliance
-Maintain services running without disruption.

Automate Compliance, Cut Downtime: Smarter Infrastructure with Chef

Sound advice to all IT professionals: “Always expect the unexpected.” And this certainly applies to unexpected network outages and security issues. If these incidents go unchecked, they can significantly impact business continuity. 
 
A thorough disaster recovery plan (DRP) is critical for maintaining business continuity. Deploying a Global Server Load Balancer (GSLB) as part of your DRP will enable enterprises to deliver applications with resiliency, availability, and reliability. 
 
Our upcoming webinar, Supercharge Your Disaster Recovery Strategy with Global Server Load Balancing, will discuss the key components of an effective DRP. Other topics include: 
 
·         Leveraging GSLB to enhance disaster recovery strategies 
·         Examining the benefits of a unified dashboard in GSLB architecture
·        How to adopt LoadMaster GSLB capabilities

Supercharge Your Disaster Recovery with Global Server Load Balancing

Load Balancing Best Practices and Strategic Guidance – “A practical guide highlighting key strategies to solve complex business problems”

The demands on application delivery are evolving—fast. Whether you’re supporting multi-cloud deployments, edge devices, or dynamic microservices, your load balancing approach must be as agile as your business.

Join us for an exclusive webinar where our experts will walk you through the latest strategies and technologies that top-performing IT teams are adopting right now.

In this session, you’ll learn how to:
• Embrace Multi-Cloud & Hybrid Architectures for flexibility, disaster recovery, and cost control
• Leverage Layer-7 Balancing for content-based routing and session persistence
• Prioritize Security Integration with embedded SSL/TLS, WAF, and NDR capabilities
• Adopt Edge-Aware Load Balancing for IoT and real-time applications
• Deploy Kubernetes-Native Balancers to manage dynamic microservices
• Implement Global Server Load Balancing (GSLB) for low latency and geographic continuity
• Automate with Infrastructure-as-Code (IaC) for scalable configuration and deployment

Load Balancing Best Practices and Strategic Guidance

Every second counts in an ER. And that’s why maintaining continuous access to the most crucial healthcare applications is critical. Downtime can interrupt day-to-day tasks for hospital employees, including providing optimal patient care.

On August 26 at 10 a.m., you’ll receive an inside look at how healthcare organizations are maintaining high availability for their vital healthcare applications. Our presenters will be showcasing real-life examples of healthcare organizations utilizing Progress® Kemp® LoadMaster® to help hospital IT teams with:
• Optimizing healthcare application performance 
• Creating failover strategies for healthcare networks
• Configuring load balancers for your healthcare infrastructure

Maintaining Always-On Access to Critical Healthcare Applications

Supercharge Incident Response: Automate Security Fixes at Scale with Progress Chef

As organizations increasingly adopt multi-cloud and hybrid cloud architectures, ensuring consistent application performance, availability, and scalability across diverse environments becomes a critical challenge. Traditional load balancing solutions often fall short when stretched across multiple cloud providers or integrated with on-premise infrastructure.
Join us for this in-depth webinar where Naseer Husein will explore how to build a resilient and efficient load balancing strategy tailored for multi-cloud and hybrid cloud deployments. Learn how to:
• Understand the key differences in load balancing across on-prem, private cloud, and public cloud platforms.
• Architect global application delivery using advanced DNS and GSLB techniques.
• Maintain high availability and failover across heterogeneous environments.
• Integrate automation and observability for dynamic traffic management.
• Avoid common pitfalls and performance bottlenecks in hybrid deployments.
Whether you're modernizing legacy infrastructure or scaling cloud-native apps across regions, this session will provide actionable insights and real-world examples to help you deliver optimal user experiences—anywhere, anytime.

Future Proof Your Load Balancing Strategy for Use in Multi-Cloud and Hybrid-Cloud Environments

Future Proof Your Load Balancing Strategy for Use in Multi-Cloud and Hybrid Cloud Environments

Our webinar, “IT/OT Convergence: Proactive Threat Detection for Industrial Control Systems,” will introduce OT and ICS/SCADA systems, highlighting their roles in managing physical processes and machinery. You’ll learn about the best practices for threat detection and response and how to help your business stay ahead of potential threats. 

Other topics we'll include: 
- Understanding the pivotal roles IT/OT systems play in managing industrial processes 
- Exploring the fundamental differences between IT and OT and why these distinctions matter 
- Discovering vulnerabilities that OT networks face and the potential impact of cyberthreats

IT/OT Convergence: Proactive Threat Detection for Industrial Control Systems

Join us for a webinar featuring one of Canada’s tourism industry mainstays, Tourism Barrie. We will explore their journey of driving $600 million worth of economic contribution to the Barrie region. Discover how Tourism Barrie leverages every aspect of their operations, with a focus on their digital experience, to achieve this significant impact while having a lean team but the biggest of dreams.  
 
Webinar Highlights:
 
• Strategic Digital Experience: How Tourism Barrie harnesses digital tools and strategies to attract visitors and enhance their experience.
• Innovative Practices: Key innovations and best practices implemented by the Digital Experience Team that drive substantial economic value.
• Success Metrics: The metrics and KPIs used to measure success and continuously improve their digital strategies. 

Featured Panel:
Scott Snowden, Partner, Flywheel Strategic
Kathleen Trainor, Executive Director of Tourism Barrie
Chris Knepp, Digital Experience Team

Whether you are a tourism professional, digital marketer or economic development supporter, this webinar will provide valuable insights into the transformative power of digital experiences in the tourism industry.
 
Don't miss this opportunity to learn from the experts behind Tourism Barrie's success and discover how you can apply similar strategies to drive growth.
 
Register now to secure your spot!

How to Influence 600M in Revenue with an Intuitive CMS with Just a Two-Person Team

In a digital world, customers do not always find themselves in a linear journey, so we need to stop treating them like they do. A modern customer experience does not rely on storytelling with a beginning and an end; rather it is built on the notion that each customer will create their own journey, and we need to be ready for them wherever they join on that path. It is immersive and story-oriented. And it doesn’t require more technology—it requires making your tech stack work for you.
 
Join Loren Jarrett, Executive VP and General Manager of digital experience at Progress, and guest speaker Joe Cicman, Principal Analyst at Forrester, as they discuss how to create immersive story-oriented customer experiences. They will share what a story-oriented approach is and how to make your tech stack work for you.

Creating Immersive Story-oriented Customer Experiences

Are you contemplating whether to switch your CMS from WordPress to Progress® Sitefinity®? Join us for an insightful webinar where we delve into the key advantages of Sitefinity over WordPress. This session will feature an in-depth discussion on why more companies are making the transition and how a user-intuitive and flexible content and experience management system can benefit your business.   

Featured Panel: 

Michael Daoud, CEO, Visus LLC 
Michael Armenta, Senior Marketing Manager at Chumash Casino Resort  
Jonathan Read, DX Sales Engineer, Progress Sitefinity 
 
Our expert panel will include a leading partner and a special guest from one of our esteemed clients who successfully converted their WordPress sites to Sitefinity. They will share their firsthand experience, highlighting the significant improvements in usability, management, performance and Safeguards that Sitefinity offers.  

Webinar Highlights: 
-  How a user-intuitive and business-friendly interface optimized for practitioner efficiency can enhance your content management processes.  

-  How you can power your business with a flexible content architecture, seamless scalability and superior performance.  

-  How you can meet your unique business requirements through easy widget customization and powerful low-code/no-code integrations.  

-  How to easily manage all your websites and brands from a centralized location without the stress of multitasking. 

This webinar is a must-attend for marketing decision-makers, IT and digital leaders and anyone involved in building digital customer experiences.   

Whether you are currently using WordPress or considering a change, this session will equip you with valuable insights to make an informed decision.

Usability, Security and Performance: Why Companies Choose Sitefinity Over WordPress

Watch this informative webinar and learn how to leverage AI for your CMS or DXP to enhance your customer experience and drive business growth. Don't miss out on this opportunity to stay ahead of the competition and deliver a truly innovative experience.

In this webinar, Lino Tadros from Visus, our Premium Partner, touches on the following topics:

- The power of AI in transforming customer experiences
- AI can help CMS personalization to individual users
- Content creation, optimization, and curation
- Marketing recommendations for customer journeys and patterns and behaviors

About our Premium Partner Visus:

Visus LLC is a digital transformation company. We deliver innovative digital solutions for our clients that improve operating efficiency, enhance customer experience, and grow competitive advantage. We integrate digital technology into all areas of our client’s business to fundamentally change how they operate and deliver value to their customers.

Sitefinity allows Visus and you to focus on content management and promote enhanced customer engagement. Our experience in implementing Sitefinity and in providing customizations tailored to your needs allows for flexible content management control to be placed in your hands.

AI and the Future of CMS

Join us to explore how Enqbator, an award-winning digital agency, worked with Clackamas Community College to achieve a stunning digital transformation, and take away five game-changing strategies to elevate your own user engagement to new heights. 

Featured Speakers:
• Lori Hall - Executive Director, College Relations & Marketing, Clackamas Community College
• Kathey Jaucian – VP of Strategy, Enqbator
• Jaida Montenegro – UX Specialist, Enqbator
• MeiLani Dumont - Digital Experience Specialist, Progress Software

Webinar Highlights
• Experience the Transformation: See how Clackamas Community College (CCC) revamped their digital landscape into a top-tier, user-centric experience.
• Actionable Insights: Walk away with five powerful strategies inspired by CCC’s success to revolutionize your own digital engagement.
• Expert Panel: Interact with leading industry experts from CCC, Enqbator and Progress.

What You'll Learn:
1. Understand Your Audience: Discover how CCC’s user research techniques ensured their platform resonated with real users.
2. Craft Seamless Navigation: See how CCC designed intuitive, user-centric pathways that their students and staff love.
3. Ensure Inclusivity: Explore CCC’s responsive and accessible design practices, that welcome everyone into their digital ecosystem.
4. Flexibility is Key: Understand the benefits of implementing a robust and flexible Digital Experience Platform (DXP), the backbone of CCC’s new digital face.
5. Enhance Functionality: Learn the content strategies and techniques that CCC used to enrich user interaction, making their digital presence a joy to use.

Why Attend?
• Exclusive Insights: Dive deep into the inspirational success story of Clackamas Community College.
• Practical Applications: Apply the same techniques that powered CCC’s transformation in your own digital environments.
• Live Q&A: Engage directly with our expert panel and get your questions answered by the minds behind CCC’s digital magic.

5 Steps to Enhancing User Engagement through a Modern Digital Experience

In today's competitive landscape, keeping members happy and engaged is the key to long-term success.  This live webinar will show you how to combat member churn by building a valuable and personalized online portal that eliminates frustrations, boosts productivity, and fosters deep engagement.
Ditch the One-Size-Fits-All Approach
This webinar will provide you with actionable strategies to:
• Integrate seamlessly  for a frictionless member journey
• Leverage data from your CRM and 3rd party membership tools to provide a seamless experience
• Craft personalized experiences that cater to specific roles and preferences

How to Improve The User Experience with Personalized Online Portals

Modern Digital Experiences

The National Electrical Contractors Association (NECA), a leader in the $240+ billion electrical construction industry, underwent a significant digital transformation, reshaping both their online presence as well as operational processes to better serve its growing membership base. Join us to hear firsthand about NECA’s journey in building a powerful brand.

We are excited to feature Jeff Lucas, NECA, and Matt Annes, Americaneagle.com. Together, they will share insights into NECA’s iterative approach to achieving digital excellence, exploring the strategic milestones that have played a crucial role in reshaping their platform.

Key discussion points include:
• Laying the groundwork for your success: Discover the strategies behind NECA's comprehensive website redesign on Progress® Sitefinity® CMS and how it sets the stage for improved digital performance.
• Creating a seamless experience for your users: Learn how integrating critical systems like AMS, LMS, forums, online store and advanced search can streamline your user experience.
• Scaling with efficiency to meet your needs: Explore how NECA efficiently manages multisite and microsite setups for events and conferences, while unifying their technology stack to reduce complexity.
• Looking ahead to your next steps: Get insights into NECA’s ongoing digital transformation and what’s next on their journey, offering lessons that you can apply to your own digital strategy.

Discover how these key initiatives have delivered lasting results and gain actionable takeaways that can be applied to your own digital strategy. Don’t miss this chance to learn from leading industry experts and set your organization on the path to success!

NECA's Blueprint for a Next-Level Customer Experience

Digital Experience

Digital Content

User Experience

Personalization

Content Creation

Content Delivery

Digital Marketing

Digital Performance

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Demand Generation

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Search Engine Optimization

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Content Marketing

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

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E-commerce

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IT Security

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Network Infrastructure

Get powerful marketing data and analytics insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the analytics that quantify your investments.

Data and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

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CxO Strategy

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Procurement and Sourcing

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NECA's Blueprint for a Next-Level Customer Experience

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