The London Market: Square Pegs, Round Holes and Broken IT Promises

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Insurance Insider

About this talk

The advent of Covid-19 has presented Lloyd’s and the London market with a myriad of different challenges. One of those is the ability of carriers and brokers to continue to provide a first class service to their clients and customers during this crisis while working remotely. A dispersed workforce has also sparked a wider debate about why some essential business processes still rely upon antiquated practices that require manual input. Even before Covid-19, the right application of technology to key business functions was separating winners and losers in the global re/insurance industry. Top performers have been making efficiency savings and replacing repetitive mundane tasks using automation and straight through processing techniques. Enabling their workforce to focus on more complex tasks. But how do we begin aligning business problems to the latest technological buzzwords and practices to ensure we deliver desirable outcomes that also accommodate the ‘new norm’ post Covid-19 If I want to assess risk with more granularity and price more accurately, should I automatically be considering machine learning? In supporting my claims processes more efficiently should I be looking at voice technology and smart assistants? Furthermore, what emerging technology should I be considering? What are the limits of these technologies, how quickly can they be implemented and where should I be thinking about applying them? Is one of the problems the market faces the perception of IT itself? Hear from an expert panel on how to ensure you approach key business challenges with the RIGHT technology for the job. Speakers include: -Rachel Dalton, Senior Reporter, Insurance Insider (Chair) -James Livett, Associate Director, LIIBA -Peter Mungeam, Managing Director of Advisory, r10 Consulting -Daren Rudd, CTO and Chief Architect, CGI -Paul Wishman, Vice President, Insurance, CGI
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