Name: How Insurers Are Giving Customers An ‘Amazon-Like’ Experience
Start: 2022-11-09T17:30:00Z
End: 2022-11-09T17:30:58.000Z
Location: BrightTALK
Rating: 4

Welcome to Insider On Air, our multimedia hub showcasing Insurance Insider webinars with the biggest names in the (re)insurance industry.Team. Ask questions and take part in polling.

Insurers are well versed in managing natural catastrophe risk, but are they ready to manage a cyber catastrophe? As the world continues to become more digitally connected, the risk of a cyber catastrophe event is increasing. Unlike most natural catastrophes, a cyber attack has the potential to spread beyond a specific location and may also grow over time.

A scenario such as a 1 in 200-year Wiperware attack (a malware-based attack designed to permanently delete or corrupt data on targeted systems) impacting the U.S. would see losses exceeding US$14 billion, surpassing the current global cyber insurance premium, according to Moody’s Insurance Solutions Insured Exposure Database. How are insurers preparing to manage such an event?

Join Insurance Insider, in partnership with the Insurance Solutions team at Moody’s, for a free webinar, 10:30 EDT/3:30 BST, July 11, as we explore what insurers should be doing to prepare for a cyber catastrophe.

Discussion questions include:
--Possible scenarios: What could a cyber catastrophe look like?
--How are cyber models evolving?
--How to accelerate growth in the cyber insurance market?
--What role can cyber ILS play?
--How to manage challenges, including potential capacity constraints with incident response?
--Would a cyber catastrophe threaten the solvency of the cyber insurance market?
--How would the cyber war exclusion impact the market? 

Speakers
TBA
Moderator: Meg Green, Senior Editor, Insurance Insider

Cyber Catastrophe: Are You Prepared?

The use of Catastrophe Models has become commonplace for assessing portfolio risk, but their use at the point of underwriting has remained a challenge in residential and commercial lines. In this segment, there is a fine balancing act between use of robust analytics and the need to provide near instant quotes to customers. With property insurers facing increasing pressure from the growing frequency and severity of natural catastrophes, some insurers have stopped writing new business altogether while others have seen an opportunity to grow and expand, even in challenging territories.

Data can help underwriters to better select and price risks. The most advanced organizations are embedding cat-model losses at the front of the process, refining location decisions based upon a property’s risk characteristics and introducing consistency across the insurance value chain. 

Join Insurance Insider, in partnership with Moody’s RMS, for a free webinar 10:30 ET/3:30 BT on June 27, as we take a deep dive into how Location Intelligence is improving underwriting even in catastrophe-prone areas. 

Speakers include:

Oliver Smith, Associate Director, Product Management
Patrick Blandford, Founder & CEO, Green Shield Risk Solutions

Moderator: Meg Green, Senior Editor, Insurance Insider

Where Insurers Fear to Write: Using Data to Better Manage Cat-Risk in Real-Time

US broker/agency merger & acquisition deal volume fell in 2023 were down 45% from the 2021 peak and down 20% vs. 2022. What catalysts are behind the drop, and what shifts on the horizon could result in a return to robust M&A activity? 

Join Insurance Insider, in partnership with S&P, for a free webinar, 10:30 EDT/3:30 GMT on June 25 for a free webinar where we will explore the M&A landscape.

Discussion questions include:
--Hard market, interest rates, valuations – what’s behind the recent drop in M&A activity? 
--Overview of potential M&A activity in insurtechs, MGAs, carriers and agents/brokers
--What catalysts could reignite the M&A market?
--What’s the potential impact of change in national leadership in US, UK and Europe?
--Could M&A become a survival tool for distressed companies? Could this tempt opportunistic buyers to enter the market? 
--How hungry is private capital to enter the market today?
--How might M&A impact the insurance landscape going forward? 

Panel:
Chris Winter, Insurance Leader, S&P Global Market Intelligence
Keith Roux, Managing Director, Bain Capital
John Stamatis, Co-Head of North America, Howden Capital Markets & Advisory 
Moderator: Meg Green, Senior Editor, Insurance Insider, S&P Global Market Intelligence

The Calm Before the Storm: Bracing for the Next M&A Wave

Given the continued increase in the frequency and severity of natural catastrophe events and with the 2024 Atlantic hurricane season right around the corner, all eyes are on the pivotal June 1 property reinsurance renewals. Has the hard property catastrophe market, often called a “once in a generation” market, in danger of softening? What new capital has come in hungry to take on property risk? 

Join Insurance Insider, in partnership with KBRA, for a free webinar, 10:30 EDT/3:30 BST on June 5 as we explore current market conditions and the implications for primary insurers.

Discussion questions include: 

--Overview of June 1 renewals
--Where is new capital entering the market? 
--How are insurers responding to the most challenging property markets? 
--Is the role of ILS expanding? 
--What parametric solutions are gaining traction? 
--Do you see collateralized reinsurance growing? 
--What role does AI play in renewals?

Speakers include:
Peter Giacone, Senior Managing Director, KBRA
Warren Berkstresser, Executive Vice President and the Property/Short Tail Lines Solutions Leader, Gallagher Re North America

Moderator: Meg Green, Senior Editor, Insurance Insider

June 1 Reinsurance Renewals: Earth, Wind and Fire

Climate change has the potential to reshape the property insurance market. States and regions that have not been typically viewed as natural catastrophe prone are now facing additional perils, from the increase in floods in Iowa to wildfires in Colorado. This shift is impacting both “acute” risks, such as flood, hurricanes, and wildfires, and “chronic” risks, like rising sea levels, drought and water stress, and periods of extreme heat and cold. 

Winners in the insurance industry in the next five to 10 years will be those who are better able to harness climate data to better understand shifting risks. They’ll have the potential to be nimbler and more targeted in their underwriting and risk selection. 

Join Insurance Insider, in partnership with S&P Global Market Intelligence, for a free webinar, 10:30 ET/3:30 BST on May 29  as we explore how the insurance industry can better use climate data to manage their property portfolios.

Discussion Questions Include:
--Overview of available climate data and how it is used today
--Where climate change has already impacted risks
--How climate data can help manage aggregate exposures
--How to better incorporate climate data into long-term portfolio planning
--What are the impact of new SEC regulations on product innovation, modeling and data?

Speakers: 
Pradeep Venkatesh, Associate Director of ESG Strategy, S&P Global Market Intelligence
Bridget Gainer, Global Head Public Affairs & Policy, Aon
Tobias Grimm, Head of Climate Advisory and NatCat Data, Munich Re
Steve Bowen, Chief Science Officer, Gallagher Re

Moderator: Meg Green, Senior Editor, Insurance Insider

Harnessing Climate Data to Sharpen Risk Selection and Underwriting

Insurers and brokers are facing increasing regulatory pressure when reaching out to consumers. From robocalls or texts to solicit customers to showing favoritism by recommending specific car repair services, brokers and insurers must carefully follow regulatory requirements or face potential consequences, including fines and class-action lawsuits. 
 
Regulatory scrutiny is growing. Last year, the Federal Communications Commission issued a record $300 million fine against a company that specialized in auto warranty calls. More than 1,500 lawsuits were filed under the Telephone Consumer Protection Act in 2023, which allow consumers to sue for robocalls, or robotexts, with fines between $500 and $1,500 per call or text.
 
Some insurers and brokers are harnessing technology to ensure their call centers are making compliant calls, and to help guide sales and claims agents to have more productive calls.
 
Join Insurance Insider, in partnership with Gryphon.ai, for a free webinar, 11:00 ET, 16:00 BST on May 22, as we explore how technology can help brokers and insurers meet their compliance needs while improving efficiency. 
 
Discussion questions include:
--Overview of current regulatory environment
--What is driving record fines and the growth of class-action lawsuits?
--What are the potential pitfalls that brokers and insurers face when contacting consumers?
--How technology can help prevent illegal calls
--How AI can help guide agents’ conversations
--How managers can gain efficiency and ensure quality control through AI innovation 
--How AI-powered technology can give sales and claims agents more time to focus on their cases 
--What to consider when turning to AI and technology to improve consumer communication

Panel:
Marc Butti, Insurance Compliance Director, Gryphon
Drew Hirsty, Director of Marketing, Penn Global
David Snyder, Vice President, International & Counsel for the American Property Casualty Insurance Association

Under Stricter Regulation, Brokers and Insurers Tap AI to Maintain Compliance

The emergence of the Metaverse has brought forth a new frontier, not only in terms of digital experiences but also new opportunities for insurance. The Metaverse is a transformative trend that presents a vast economic landscape, with a particular focus on the gaming industry – one of the largest and fastest-growing sectors. Surprisingly, there's a noticeable absence of insurance solutions tailored to this expansive virtual world. 

Join Insurance Insider, in partnership with Aon, 10:30 am ET/ 3:30 pm BST, May 15, for a free webinar.

Let's explore the key trends shaping the Metaverse insurance landscape, including: intellectual property; virtual real estate; virtual assets; the physical and mental health of those spending more time in the Metaverse; and cyber security - with expert insights from an ethical hacker"

Discussion questions include:
--Overview: What is the Metaverse?
--What does the insurance market for the Metaverse look like today?
--What other elements in the Metaverse have the potential to be insured? 
-- Can virtual real estate be insured against virtual disasters?
-- How to determine the value of virtual assets and coding?  
--Considerations when insuring Non-fungible tokens (NFTs) within the Metaverse -- How to authenticate and accredit these digital possessions?
--Challenges with a lack of standard legal and regulatory framework -- How insurers should think about questions about jurisdiction and the applicability of insurance regulations.

Panel:
Amy Harding, Strategy Consultant, Strategy and Technology Group, Aon
Wouter Bosschaart, Director, Strategy and Technology Group, Aon
Armin Satzger, Market Risk Analyst, Group Risk Management, Swiss Re
Justin Shattuck, CISO, Resilience

Moderator: Meg Green, Senior Editor, Insurance Insider

Navigating the Uncharted: Insurance in the Metaverse

Excess & Surplus lines for homeowners was once viewed primarily as providing coverage for homes in risky coastal areas, where hurricanes are a major peril. That perception is shifting, as more homeowners inland are tapping the E&S market for cover.
The admitted market has struggled in recent years, facing increased natural catastrophe losses and an uptick in home values. While there are admitted carriers focused on high net worth homes, there is a gap between the traditional admitted market and where the high net worth specialists play. 
E&S writers are seeing increased demand for homeowners insurance, both for houses away from the coast and for coastal properties looking for coverage excluding wind, which is often written by the states’ insurer of last resort. 
Join us, in partnership with Markel, for a free webinar 10:30 ET/3:30 BT on April 18 as we explore the challenges and opportunities facing the E&S homeowners market.
Discussion questions:
--Overview of the homeowners insurance market in the U.S. and what is driving growth in the E&S space
--Why E&S homeowner insurance underwriters are diversifying their portfolios away from coastal risks
--How insurers are handling perils including severe convective storms, winter storms, water damage, wildfire
--Opportunities and challenges from underwriting outside of coastal properties
--How underwriters can use rate and forms to underwrite those opportunities successfully
--Underwriting tools including bi-peril rating, insurance scoring, 3rd party data 
--How technology can continue to improve underwriting inland and help insurers to manage aggregate exposures.
 
Speakers: 
Virginia Mathurin, Director, Property Underwriting, Personal Lines, Markel
Bill Gatewood, Corporate Senior Vice President, National Personal Insurance Practice Leader, Burns & Wilcox
Brandon Purcell, Vice President, Product Development, Insurity
Brian McKeon, Managing Director, Howden Re

Thinking Outside the Coast: The Growth of E&S Homeowners Insurance Inland

The renewable energy market was valued at $856 billion in 2021 and is expected to grow to $2 trillion by 2030. This rapid growth comes with risks: Solar, wind and battery energy storage projects are often located in rural areas, prone to the natural elements, including conditions ripe for the rapid spread of wildfire. 

These projects can face liability from sparking wildfires plus property damage from wildfires started onsite or elsewhere. 

Join us for a free webinar, in partnership with AXIS, 11:00 ET/16:00  BT, on April 17, as we explore the challenges and opportunities renewable energy projects face when mitigating wildfire risks. 

Discussion questions include:
--Overview of the insurance market for renewable energy: what lines can be impacted by wildfire?
--What risk management approaches should be used when planning, building and operating renewable energy projects?
--Before the fire: how to mitigate wildfire risk and how insurance can help in building resilience 
--After the fire: how to successfully adjust losses when the long-term damage to equipment may not be readily apparent
--Other challenges including inflation, labor shortages, supply chain issues and the evolving regulatory environment

Panel:
Sam Walsh, Head of US Renewable Energy, AXIS 
Michael Kolodner, Global Renewable Energy & US Power Leader, Marsh
Miguel Hernández, Renewable Energy Adjuster, Global Risk Solutions
Moderator: Meg Green, Senior Editor, Insurance Insider

Greener, Safer, Stronger: How Renewable Energy is Fireproofing its Future

Insured losses from wildfires have doubled over the last 30 years, reflecting the impact of climate change and the increased risk as more people move to wildfire-prone areas. 

From 2013 to 2022, wildfires caused $98.87bn in economic losses globally and $69.92bn in insured losses (adjusted to USD 2023), according to Swiss Re. Wildfires are a global peril, resulting in $4 billion of insured losses globally for the first three quarters of 2023, according to Aon.

California is the epicenter of wildfire risk, and some major insurers have left the state entirely as a result. But new technologies, including AI, are helping insurers with risk selection and underwriting, and enabling them to underwrite wildfire risk, even in areas that had been thought to be uninsurable.

 Join Insurance Insider, in partnership with EY, for a free webinar, 11:30 am ET/15:30 GMT on March 27, as we explore how insurers are evolving to manage wildfire risk.

Discussion questions:
--Overview: What is driving the increase in wildfire losses?
--Are there properties that cannot be insured? 
--How are companies using AI and new technology to manage wildfire risk?
--Are there regulatory implications from using AI in risk selection or underwriting?
--What are the pitfalls on relying on AI?

Panel:
Steve Kauderer, Senior Partner, EY
Kevin Stein, CEO and Co-founder, Delos Insurance
Dave Evans, Senior Property Solutions Manager, Swiss Re Reinsurance Solutions
Guenter Kryszon, Chief Underwriting Officer,  Markel Specialty

Moderator: Meg Green, Senior Editor, Multimedia, Insurance Insider

Insuring the Uninsurable: How AI Can Help Manage Wildfire Risk

Commercial insurance underwriters are increasingly managing more complicated risks. Tools including AI and machine learning are enabling their expertise in risk selection and pricing. While many re/insurance industry C-Suite executives say AI will not replace human underwriters, a recent survey sponsored by Send found 70% of underwriters are concerned that AI will reduce the number of underwriters in the next 12 months. Join Insurance Insider for a free webinar, offered in partnership with Send, 10:30 am ET/3:30 pm BT, on March 7, as we explore the impact of AI on underwriting and what evolving skills the underwriter of the future will need to be successful.
Discussion questions include:
--How are companies using AI/Machine learning to improve their underwriting today?
--How will underwriters’ skills need to evolve to better harness new technology?
--What pitfalls do companies face when implementing new technology into their underwriting? 
--How to you balance speed vs. quality in underwriting?
Panel includes:
Andy Moss, CEO, Send 
Kelly Cusick, Managing Director, Deloitte
Anthony Shapella, Deputy Chief Underwriting Officer, SiriusPoint
Michelle Fesi, Technical Director for Special Lines, Zurich North America

Moderator: Meg Green, Senior Editor, Insurance Insider

Meg Green, Senior Editor, Insurance Insider

Tools, Tech and Talent: Creating the Evolving Underwriter of the Future

Specialty insurers are experimenting and beginning to harness the power of Artificial Intelligence, including machine learning. Yet, as AI is evolving to include large language models, it has the potential to dramatically transform the entire market. From distribution to risk selection to pricing to claims and risk avoidance and mitigation, those who are nimble enough to incorporate AI successfully are poised to emerge as industry leaders due to first mover advantage.


Join Insurance Insider, in partnership with Skyward Specialty Insurance, for a free webinar, 11:30 am ET/4:30 pm BT on Feb. 29. This panel combines the perspectives of insurer, distributor, investor, and technology provider as we discuss the challenges and opportunities that the recent developments in AI offer for the specialty insurance market.

Discussion questions include:
--Overview of AI and how it is being used today
--What is the potential of AI to impact the current hard market and future insurance cycles?
--How could AI impact the structure of the insurance industry going forward? --Will there be potential changes to the source and form of capital providers in an AI-enabled market? 
--What does AI driven Distribution, UW, Claims, and Risk management look like, particularly for the more complex parts of the specialty insurance market 

Panel:
Andrew Robinson, CEO, Skyward Specialty
Ben Sloop, COO, AmWINS
Martha Notares, Managing Partner, Brewer Lane Ventures
Stan Smith, CEO, Gradient AI

Unleashing Potential: How AI Could Reshape the Specialty Landscape

For years insurers have relied on letters of credit to provide collateralized reinsurance protection, but recent problems with collateralized reinsurance resulted in increased scrutiny of on counter-party credit risks. 

This can have an impact on managing general agents/managing general underwriters, fronting companies and carriers who are looking for additional capital. 

Join Insurance Insider, in partnership with KBRA, at 10:30 am ET/15:30 pm GMT on January 18th as we explore the current state of play in the collateralized reinsurance market and a tightening capital arena.
Discussion questions include:

--> How to find adequate capital in a challenging market
--> Advantages/disadvantages of collateralized reinsurance 
--> Best practices in diversifying reinsurance partners
--> How rating agencies view collateralized reinsurance and counter-party credit risk

Panel:
Peter Giacone, Senior Managing Director, KBRA
David Flandro, Head of Industry Analysis and Strategic Advisory, Howden
Bob Forness, CEO, Multistrat Re
Moderator: Meg Green, Senior Editor, Insurance Insider

Facing and Overcoming Challenges with Collateralized Reinsurance

A new era of uncertainty and instability has raised the profile of geopolitical risk in the insurance sector. Social inequality and populist tendencies, as well as economic disruption caused by the Covid-19 pandemic have already caused violent unrest around the world. 

Now the war in Ukraine, conflict between Israel-Hamas, plus strained relations between China and Taiwan all have the potential to intensify and involve other states.

In the face of potential economic dislocation and multiplying risk factors, insurers and reinsurers must reassess the potential for resultant underwriting losses and investment impairments.

In our upcoming webinar, hosted in partnership with S&P Global Market Intelligence, panellists will discuss how elevated geopolitical risk could impact insurers - and what they can do to manage it.

• What’s the potential economic fallout from today’s flashpoints, and what’s the global geopolitical risk outlook going into 2024? 
• Underwriting risk: could PC insurers be vulnerable to ‘non-affirmative’ losses resulting from political violence e.g. BI/CBI/supply chain, liability? Do policies need to be clearer on the scope of coverage?
• Investment risk: what are the implications of intensified geopolitical risk for the financial markets, e.g. to do with inflation and/or interest rates? How should insurers’ investment strategy factor in geopolitical risk?
• Can insurers improve their geopolitical risk management practices? Do insurers have sufficient knowhow? Can geopolitical risk exposure be modelled?

Speakers: 
Jack A. Kennedy, Research and Analysis Associate Director, S&P Global Market Intelligence
Sandy Warne, Head of Terrorism and Political Violence, Howden Tiger
Anthony Shapella, Deputy Chief Underwriting Officer at SiriusPoint
Thomas Lott, Underwriter - Trade Disruption, Crisis Management, Convex

Moderator:
Raymond Barrett, News Desk Manager, Global Insurance, S&P Global Market Intelligence

Geopolitical Risk: A Growing Threat to Insurer Profitability

As the (re)insurance industry adjusts to the “new normal” of $100 billion in annual natural catastrophe losses and the ongoing pressures to maintain their cost of capital, has the hardening property market stabilized? How are (re)insurers responding to upticks in property values, frequency of natural catastrophes and coastal migration? 

Join Insurance Insider, in partnership with Markel, for a free webinar, 11 am ET/ 4 pm GMT on Nov. 16 as we explore how the property (re)insurance market is shaping up for 2024.

Discussion questions include: 
• Overview of the property market and 1.1 renewals
• Has the (re)insurance rates, terms and conditions stabilized? 
• How are insureds, insurers and reinsurers managing catastrophe risk? 
• What is the impact of social and economic inflation on catastrophe (re)insurance supply and demand?
• How is regulation impacting the market?
• How is the role of ILS evolving?
• Why is valuation so hard to get right, and what are companies doing to improve that?
• What new tools are being used to improve underwriting and claims? 

Panel:
Guenter Kryszon, Chief Underwriting Officer for Property, Markel
Michael Rouse, US Property Practice Leader, Marsh
Marlin Ramlal, Senior Underwriter, MS Reinsurance
Moderator: Meg Green, Senior Editor, Insurance Insider

Property (Re)insurance Dynamics for 2024: What Lies Ahead?

As catastrophe modeling has grown increasingly more sophisticated and able deliver more granular information, the use cases for the model insights has grown dramatically. Initially cat models primarily helped quantify a portfolio’s aggregate exposure to tail events. Now, the models enable underwriters to utilize location level output to aid in individual risk selection and pricing. 

Portfolio managers can use event response data to garner near real-time insights into events as they’re unfolding and rapidly communicate expected results to various stakeholders. The ever increasingly complex terms and conditions meant to create highly informed risk transfer can also be more accurately captured with today’s models without the need for rough adjustments and workarounds.

How can re/insurers best manage cat modeling uncertainty? Join Insurance Insider, in partnership with Moody’s RMS, for a free webinar, 10:30 ET/3:30 BT, Nov. 15, as we take a deep dive into what re/insurers are thinking about cat modeling.
Discussion questions include:

• Are we entering a new age of catastrophe modeling?
• How can re/insurers better understand cat modeling?
• How to measure uncertainties in outputs?
• How simulations result in better performance?
• How catastrophe models are helping to underwrite properties in hazard-prone areas?
• How underwriters can use modeling to make better decisions even in states where they’re not allowed to use models for pricing?

Panel:
Jesse Nickerson, Senior Director, Pricing Actuary, Moody’s RMS
Jason Trock, Managing Director, North America Catastrophe Advisory, Guy Carpenter
Nigel Winspear, Head of Natural Catastrophe Analytics Research, Risk Management, Sompo International
Dr Matthew Jones, Chief Product Officer, Fathom 

Moderator: Meg Green, Senior Editor, Multimedia, Insurance Insider

Managing Cat Modeling Uncertainty

The World Bank estimates it will cost $411 billion over the next decade to rebuild Ukraine, and insurance will play a vital part of that process. Insurance underpins every major construction project, and banks won’t loan money to projects without insurance protection for their investments. How are insurers responding to the reconstruction of Ukraine? Join Insurance Insider, in partnership with Markel, on 10:00 ET/ 15:00 GMT on Nov. 2 as we explore how political violence insurance is evolving to face new risks.

Discussion questions include:

• Overview of the political violence insurance market
• What lines of insurance may be involved?
• How are terms and conditions changing?
• Can insurers underwrite in a country where an active war is raging?
• How is the Ukraine/Russia war impacting other regions and other types of cover?
• What other geographies face potential conflicts?

Panel:
Ed Winter, director of terrorism, Markel
Roland Lasius, partner, Oliver Wyman
Marcus Baker, Global Head Marine and Cargo Practice – Managing Director, Marsh

Moderator: Meg Green, Senior Editor, Multimedia, Insurance Insider

Insuring the Rebuilding of Ukraine: The Future of War Cover

Against a background of wildfires, windstorms and historic flooding around the world, the scientific consensus sees global warming passing the Paris Agreement’s 2°C target despite 130 countries and close to 8,000 companies making commitments to achieve net zero GHG emissions by 2050*. 
 
The ramifications for re/insurers are huge, from an uptick in climate-related claims to an array of new reporting requirements and standards. In our upcoming webinar, on September 26th at 3.30pm BST, hosted by S&P Global Market Intelligence, Future directions in the race to net zero, our panel of industry experts will discuss the future of the insurance industry’s own net zero initiatives and the regulatory and standard-setting challenges that lie ahead. 
 
• Five years after its launch by the Financial Stability Board (FSB), what has the Task Force on Climate-related Financial Disclosures (TCFD) achieved and what’s left to do?
• The ESG backlash in the US – what do withdrawals from the NZIA mean for voluntary commitment initiatives in the industry?
• What does the European Union’s CSRD/ESRS new reporting regime mean for insurers in the bloc?
• What is the direction of travel for the Bank of England, which recently said it is tightening its focus on improving insurers’ identification, measurement and management of climate risks?
• It’s been observed that the race to net zero will be won or lost in Asia: what steps are underway in influential markets like Japan, China, Malaysia and Singapore?

*TCFD 2022 Status Report

Speakers:
Nigel Brook, Partner - Clyde & Co.
Miqdaad Versi, Partner - Oxbow Partners
Ryan Bond, Head of Climate and Sustainability Insurance Innovation - Marsh
Rachel Delhaise, Group Head of Sustainability - Convex Insurance

Moderator: 
Raymond Barrett, News Desk Manager, Global Insurance, S&P Global Market Intelligence

Future Directions in the Race to Net Zero

Some insurers are struggling to meet the growing consumer demand for fast, digital solutions. Consumers are expecting an “Amazon-like” experience, and look for fast, easy-to-use digital platforms -- and insurers who fail to deliver that experience may fall behind. Join Insider Engage, in partnership with Airkit, for a free webinar, 12:30 ET/9:30 PT, Nov. 9, 2022 where we explore how insurers are boosting customer satisfaction and retention by providing easy-to-use digital interfaces.

Discussion questions include:
•             How insurers are reducing the time to create a digital solution from months or a year down to a few weeks;
•             How mailing a 20- or 30-page form is being replaced by a link to digital document;
•             How to reduce first notice of loss from days to minutes;
•             How to decrease errors in forms from 40-50% down to zero;
•             What insurers should consider when looking for a low-code solution provider


Panelists:
Frank Golden, Strategic Leader, Airkit
Lauren Dieterich  | Senior Vice President, Head of Operations; Crum & Forster Surplus & Specialty Lines
Neil Owen, Global Head of Claims from SCOR
Grant Andrew, Vice President of Customer Success at Munich Re Automation Solutions
Parimal Kumar, Head of Technology, Claims and Shared Services, QBE

Moderator:
Meg Green, Managing Editor, Insider Engage

How Insurers Are Giving Customers An ‘Amazon-Like’ Experience

Digital Experience

Insurtech

Insurance

Amazon

Customer Experience

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Finance

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

How Insurers Are Giving Customers An ‘Amazon-Like’ Experience

Presented by

About this talk

More from this channel