Insurers face the often-competing challenges of lowering their expense costs while maintaining or improving their customer service. When insurers harness tools including artificial intelligence and machine learning to move to “touchless claims,” do they risk alienating their customers?
Join Insider Engage, in partnership with Mendix, for a free webinar, 10:30 ET/15:30 BT, May 24, as we explore the benefits and potential pitfalls of touchless claims.
Discussion questions include:
• What are touchless claims?
• What are the benefits of automating claims?
• What challenges do insurers face in implementing touchless claims?
• What are the potential pitfalls of automating claims?
• How to best implement touchless claims?
Panelists:
Paul Fondie, Global Industry Principal, Insurance, Mendix
Robin L. Spaulding, Global Claims Lead, Capgemini
Shaughn McCluskey, Industry Specialist, Insurance, AWS
Moderator: Meg Green, Managing Editor, Insider Engage