In an ever-evolving and complex insurance environment, claims professionals are facing increasing challenges in providing the service their customers rely on. The recent CrowdStrike outage is an example of a complex, global event requiring expert response, as well as potentially impacting multiple classes of business, beyond the immediate cyber market.
Insurers are also facing greater pressure to build and maintain a strong claims culture, combining technical expertise with a customer-focused approach. In addition, the claims service also plays a key role in identifying and reporting emerging trends, so risks are understood and priced adequately.
Join Insurance Insider, in partnership with Markel, for a free webinar, 10:30 ET/3:30 BT, Nov. 26, as we explore the many challenges and opportunities companies face in building the claims professionals of the future.
Discussion questions and talking points include:
--An overview of how claims processes have evolved in the last 10-15 years
--Examples of the growing complexity of claims and how to manage them
--What insurers are doing to bring more inclusivity into the claims industry
--How the industry and employers are trying to plug the skills gap in claims
--What skills are needed to survive and thrive as a claims professional
--How claims professionals are managing social and economic inflation
--Reflections and projections for claims in 2025
Panel:
Jonathan Pestell, Head of Claims Performance –– Specialty and International Claims Casualty Treaty, Markel
Jenny Neale, Senior Executive Claims, Lloyd’s Market Association
Daniel Silverman, Director, PwC
John Parsley, Business Operations Lead, McGill and Partners
Moderator:
Meg Green, Senior Editor, Multimedia, Insurance Insider