Name: From Automation to Empathy: The Future of Claims Handling
Start: 2025-07-22T14:30:00Z
End: 2025-07-22T14:31:00.000Z
Location: BrightTALK
Rating: 0

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The traditional insurance CFO office is being transformed. Siloed data and outdated back-office platforms have long hindered the CFO’s real-time view on the company’s business. Modernized finance systems are empowering CFOs to make faster, more accurate decisions—predicting product profitability, optimizing staffing, and seamlessly implementing new regulations. 

Join us for a free webinar, in partnership with Workday, 10:30 EDT/3:30 BST, Aug. 6, as we explore how next-generation platforms turn the CFO office into an agile, strategic hub for growth and compliance.

Discussion questions include:

Overview: How have back-office legacy systems limited insurance CFOs’ ability to gain actionable insights and respond quickly to market changes?
What are the key benefits of integrating modern data platforms with existing back-office systems for financial planning and analysis?
What do those modern data platforms look like?
What are the challenges in the journey to modernize back-office systems?
In what ways do automation and digitalization streamline compliance with evolving regulatory requirements for insurance companies?
What steps should insurance CFOs take to ensure their teams are equipped to leverage new technology and data-driven processes for strategic advantage?

Speakers:
Viren Patel, Industry Advisor, Financial Services, Workday 
Jim Bichard, Partner, Global Insurance Leader, PwC UK

From Siloed Data to Strategic Insights: The New CFO Playbook

The construction industry is scaling up with projects that are bigger, more complex, and increasingly exposed to risks like natural catastrophes and emerging technologies. From battery manufacturing facilities to medical campuses, construction of these multi-billion-dollar ventures can span multiple years and require innovative approaches to builders’ risk insurance.

Join us for a free webinar, 10:30 ET/ 15:30 BST on July 30, hosted by Insurance Insider and AXIS to explore how the insurance industry is adapting to these challenges.

Discussion Questions:
--Overview of giant construction projects: how they are growing in size and complexity
--How to identify the largest potential loss exposures
--How natural catastrophe perils should be considered
--What emerging construction techniques are being used and how to underwrite them
--How can insurers manage risks across various stages of project completion
--What terms and conditions are important to consider
--How to maintain a holistic approach when working with multiple carriers on a project
--How to manage capacity challenges
-- How can technology like IoT reduce losses during construction
 
Panelists include:
Mike Cueman, Head of U.S. Construction, AXIS
Stephanie Tocci, SVP, Marsh

Moderator: Meg Green, Senior Editor, Insurance Insider

Insuring the Giants: Managing Risks in Mega Construction Projects

The 2025 Los Angeles wildfires—most notably the devastating Palisades and Eaton fires—have shattered historic records, destroying over 16,000 structures across 37,000 acres and resulting in insured losses estimated between $25bn and $40bn, with total economic losses potentially exceeding $150bn. The Palisades Fire by itself brought an estimated insured loss of $23bn, which is costlier than any other full year of insured wildfires losses on record, Gallagher Re said.

While these fires destroyed thousands of homes, commercial insurers, including those underwriting public entity risks, like schools and public buildings, were also impacted.
For commercial property insurers, these events have not only triggered a surge in claims but also exposed critical vulnerabilities in risk aggregation, underwriting, and claims management.

Join Insurance Insider, in partnership with Markel, for a timely and in-depth webinar on 10:30 EDT/3:30 BST on July 29 exploring how these catastrophic wildfires are reshaping the commercial property insurance industry.

Panel includes:
Connie Masella, Senior Managing Director of Property, Markel
John Wall, CTO and Co-Founder, Fortress Fire 
Molly Tully, Global Specialty Client Segment Lead, Aon

Moderator: Meg Green, Senior Editor, Insurance Insider

How the Game-Changing LA Wildfires Are Reshaping the Commercial Insurance Landscape

AI was named the 2024 marketing word of the year, but behind the hype, how are insurers using AI to improve their business and reduce costs?

AI has the potential to impact every facet of the insurance industry, from risk selection and underwriting to claims and customer service. But questions are arising over who is responsible for overseeing the integration of AI into a company’s ecosystem, and what are the best practices to maintain security and regulatory compliance?

Join Insurance Insider, in partnership with Qlik, for a free webinar, 10:30 EDT/3:30 BST on July 24, as we explore the next frontier of AI in insurance.

Discussion questions include:
- What leadership strategies are essential for successfully integrating AI into existing insurance frameworks and who is tasked with overseeing this process?
- How can insurance companies balance the benefits of AI with the potential security risks associated with data handling?
- What are examples of successful case studies where AI has significantly improved efficiency and reduced costs in insurance operations?
- What are the current regulatory concerns surrounding AI in the insurance industry, and how can organizations navigate them effectively?

Speakers:
Dan Knight, Field CTO Financial Services, Qlik
Neeren Chauhan, Chief Innovation and AI Officer, Tokio Marine

Moderator:
Meg Green, Senior Editor, Insurance Insider

Navigating the Next Steps in AI: Opportunities and Pitfalls Facing Insurers

Generative AI has the potential to drive efficiencies in workflows while improving risk selection and exposure management for insurers. How are companies incorporating Gen AI today – or the in case of insurers with legacy systems, what do they need to do to be ready to harness the power of Gen AI? 

Join Insurance Insider, in partnership with Moody’s, for a free webinar, 10:30 am ET/3:30 pm BT, on Feb. 18 as we explore how commercial insurers are working with Gen AI today.

Discussion questions include:

--Overview of how Gen AI is being used today
--The potential benefits that Gen AI can bring to insurers
--What insurers with legacy systems need to do to get ready for Gen AI
--How to handle potential pitfalls, such as AI-generated “hallucinations”
--How is AI transforming cat modelers and other roles within the insurance industry

Panelists:
Alisha Fazo, Senior Director, Product Management, Moody's
Scott Christian, Executive Vice President - Catastrophe Analytics, BMS Re
Oliver Mapp, Head of Data Science, Price Forbes Re
Nick Johnson-Hill, Vice President of the Data Group, Crum & Forster

Moderator:
Meg Green, Senior Editor - Multimedia, Insurance Insider

How Insurers Are Harnessing Gen AI to Improve Risk Selection

As the frequency and severity of natural catastrophe losses continues to rise, insurers are turning their focus beyond underwriting perils to mitigating losses before they happen.

Insured natural catastrophe losses were USD 108 billion in 2023, the fourth year in a row of insured losses north of USD 100 billion and a continuation of the 5–7% annual growth trend since 1994, Swiss Re said. Swiss Re Institute estimates that insured losses could double within the next 10 years as temperatures rise and extreme weather events become more frequent and intense.

To stem the rising tide of claims, insurers are working with clients before catastrophes strike to improve their resilience, using tools including: smart technology, such as telematics and IoT Integration to detect, respond and link properties to emergency services in real time; offering concrete advice to insureds to reduce their risks; employing their own emergency response crews to solidify potential targets before an event strikes.

Join insurance insider, in partnership with Guidewire, for a free webinar, 11:30 ET/16:30 GMT Jan. 29 to learn more about how insurers are taking a more active role in preventing losses.

Discussion questions include:

--Overview of how insurers are fighting to reduce loss costs
--The evolving role of technology in identifying ways to prevent risks
--How insurers are advising policyholders how to best secure their properties
--The shift from insurers passively paying claims to taking a more active role in preventing losses
--Possible implications of increased risk management on expense ratios

Speakers:

Tammy Nichols Schwartz, CPCU, Senior Director, Analytics, Guidewire
Patrick Blandford, Founder and CEO, Green Shield Risk Solutions
Andrew Siffert, SVP, BMS Group
Valkyrie Holmes, CEO/Cofounder, Faura

Moderator: Meg Green, Senior Editor, Insurance Insider

Insurers Evolving to Risk Mitigation to Reduce Costs

Insurers face increasing regulatory and public pressure to manage climate-related risks through both their underwriting and asset management. Climate change risk goes hand in hand with a less-discussed crisis: the dramatic loss of nature in our lifetimes, including the worldwide reduction in wetlands, forests, and the biodiversity of plants, insects and animals.

Humanity has already wiped out 83% of wild mammals and half of all plants and severely altered three-quarters of ice-free land and two-thirds of marine environments, according to the World Economic Forum. The forum’s research shows that $44 trillion of economic value generation – over half the world’s total GDP – is moderately or highly dependent on nature.

Insurers, who invest trillions of dollars annually, are seeking to allocate their invested assets in ways that can support sustainability, the energy transition, and even nature itself through natural capital.

Natural capital includes real asset investments such as forests and farms, where insurers seek to protect the land from development while benefitting from the products produced on the land. Often the investments yield multiple sustainability benefits, including producing environmentally friendly products or clean energy.

Join Insurance Insider a free webinar, in partnership with Manulife Investment Management, 10:30 ET/3:30 GMT on Jan 22, as we explore the opportunities and challenges in investing in natural capital.

Discussion questions include:
--Overview: What is natural capital and what is driving investments in it
--Case studies: real life examples of natural capital investments
--What are the risks in investing in natural capital?
--How to mitigate those risks

Panel:
Brian Kernohan, Chief Sustainability Officer, Manulife Investment Management
Jasper Renk, Senior Investment Manager Illiquid Assets Natural Capital, MEAG
Robert P. Hartwig, Clinical Associate Professor of Finance & Insurance, Darla Moore School of Business

How Insurers Are Creatively Investing in A Growing Asset Class: Natural Capital

In an ever-evolving and complex insurance environment, claims professionals are facing increasing challenges in providing the service their customers rely on. The recent CrowdStrike outage is an example of a complex, global event requiring expert response, as well as potentially impacting multiple classes of business, beyond the immediate cyber market.

Insurers are also facing greater pressure to build and maintain a strong claims culture, combining technical expertise with a customer-focused approach. In addition, the claims service also plays a key role in identifying and reporting emerging trends, so risks are understood and priced adequately.

Join Insurance Insider, in partnership with Markel, for a free webinar, 10:30 ET/3:30 BT, Nov. 26, as we explore the many challenges and opportunities companies face in building the claims professionals of the future.

Discussion questions and talking points include:

--An overview of how claims processes have evolved in the last 10-15 years

--Examples of the growing complexity of claims and how to manage them

--What insurers are doing to bring more inclusivity into the claims industry

--How the industry and employers are trying to plug the skills gap in claims

--What skills are needed to survive and thrive as a claims professional

--How claims professionals are managing social and economic inflation

--Reflections and projections for claims in 2025

Panel:
Jonathan Pestell, Head of Claims Performance –– Specialty and International Claims Casualty Treaty, Markel
Jenny Neale, Senior Executive Claims, Lloyd’s Market Association
Daniel Silverman, Director, PwC 
John Parsley, Business Operations Lead, McGill and Partners

Moderator:

Meg Green, Senior Editor, Multimedia, Insurance Insider

Fostering The Claims Professional of the Future

A new era of industrialisation is fuelling construction in Europe and North America. Data centres and electric vehicles are driving demand for high-tech industrial sites, while companies looking to increase supply chain resilience are relocating their production sites around the world.

Insurers are well placed to enable this surge, however, there are risks along with the opportunities.

Many of these are megaprojects - with price tags of USD 1bn or more - bringing an altogether different risk profile. A semiconductor fabrication facility could cost an estimated $10-$20 billion. In addition to the size and the scope of these projects, insurers face the challenge of working with innovative technology where risk management experience might be lacking. That's before you consider new infrastructure to connect sites, or the energy to power them.

Join Insurance Insider, in partnership with Swiss Re, for a free webinar, 10:30 ET/3:30 BT, Nov. 21, as we explore the risks and opportunities in insuring this new wave of industrialisation.

Discussion questions include:

- The industrialisation trend and project insurance needs
- The megaproject factor driving risk profiles
- Lessons learned from other markets - the complexity of insurance contract language in potentially new jurisdictions
- How to best manage a multi-year policy with complex interconnected insureds
- What claims infrastructure should be in place
 
Speakers

Jimmy Keime, Head Engineering, Swiss Re
Patrick McBride, Head of Construction Property, Zurich North America
Christina Salvetti, Head Engineering UK & Globals,  Swiss Re
Richard Gurney, Global Head of Construction, Marsh

Moderator: Meg Green, Senior Editor, Insurance Insider

The New Era of Industrialization: Insurers Prepare for a Surge in Giant Construction Projects

Commercial auto insurers have posted an underwriting loss for 12 of the last 13 years. According to S&P Market Intelligence, despite the physical damage line of business improving to profitability with a sub-100 combined ratio, that was outweighed by the commercial auto liability side, whose poor performance dragged the aggregated commercial auto business to a 109.2% combined ratio in 2023.

Join Insurance Insider, in partnership with S&P Global Market Intelligence, for a free webinar, 10:30 EST/15:30 GMT, Nov. 19, where we will explore what’s driving the uptick in liability losses and how insurers can respond.

Discussion questions include:

--Overview of the state of commercial auto market
--What is behind the increase in liability losses
--What tools can insurers use to better manage commercial auto liability claims
--How has pricing been impacted
--What is the role of state regulation
--What emerging risks are a concern

Speakers:
Tim Zawacki, Insurance Sector Strategist, S&P Global Market Intelligence
Dan Murray, Senior Vice President, American Transportation Research Institute
Jason Kunert, Head of Claims, Amwins

Unsafe at Any Speed? Putting the Brakes on Commercial Auto Losses

With more than 64 countries, about 49% of the global population, casting votes this year, political changes could potentially have a dramatic impact on the macroeconomic environment and insurance regulation and taxes. In the U.S., the world’s largest insurance market, all eyes are on the presidential election, plus four states are holding elections for insurance commissioners in November. Of the 37 US states where insurance commissioners are appointed by the governor, seven states are holding gubernatorial elections, which could result in a change of leadership.

Join Insurance Insider, in partnership with S&P Global Market Intelligence, for a free webinar 10:30 am EDT/14:30 pm GMT, Oct. 29 as we explore the possible impact elections may have on the insurance industry.

Discussion questions include:

--Overview of possible fallout in a change in U.S. federal leadership
--Impact of possible changes to U.S. federal tax policies
--Impact of possible changes in sustainability and climate regulation
--How state elections could affect state regulations
--What insurers should and shouldn’t do to prepare for post-election scenarios

Speakers:
Michael Konidaris, CFA, US Economics Associate Director, S&P Global Market Intelligence
Phil Trem, President - Financial Advisory, MarshBerry
Jerry Theodorou, Director, R Street Institute
Amit Kumar, Lead Research Analyst/D.O.R, Insurance Insider US

Should We Brace for Impact? How Elections Could Affect the Insurance Industry

As the race to net zero continues, more communities are transitioning from traditional fossil-fuel based technologies to renewable energy sources. This increased demand for renewable energy is driving new, often difficult-to-insure projects; from a solar farm in a hail-prone region to a wind farm that’s potentially in the path of a hurricane.

These renewable energy projects are encountering various challenges, including multiple natural hazards like hail, wind, flood, and wildfire. Additionally, they are facing delays and increased costs due to supply chain disruptions and outdated technology, with some delays stretching up to two years.

Join Insurance Insider for a free webinar, 10.30 ET/15.30 GMT on 15 October, offered in partnership with Markel, as we explore the risks and insurance opportunities in the renewable energy space.

Discussion Questions & Talking Points include:

--Overview of the renewable energy industry: Solar, on-shore and off-shore wind; and battery energy storage systems;
-- How is the insurance market helping clients/projects mitigate their risks? 
--Where is the biggest growth expected?
--What are the potential perils facing each type of project from planning and building to coming on-line?
--What are some of the potential claims challenges for these types of projects?
--What new technologies are emerging?

Speakers:
Jan Pagan, Risk Control Engineer, Markel
Alvaro Sanchez, Head of Technical Management, Statkraft
Alison Clarke, Renewables Leader, Aon

Moderator:
Meg Green, Senior Editor, Insurance Insider

Insuring the Renewable Energy Wave

The property/casualty industry posted a $21.2 billion underwriting loss in 2023, narrowing from the $24.9 billion underwriting loss in 2022. Facing challenges on many fronts – increases in risk exposures, emerging perils, growing natural catastrophe losses, inflation, and regulatory pressures -- the p/c industry is under increased pressure to improve its underwriting and risk selection. 

Join Insurance Insider, in partnership with hyperexponential, for a free webinar, 10:30 EDT/3:30 BST on October 10, as we explore how the use of data and analytics can separate the winners from the losers in the P/C market.

Discussion questions include:

--Overview: What has driven the recent industry underwriting losses in property and casualty lines?

--What tools, data and analytics can underwriters harness to improve their results?

--How can companies make the most of data to improve strategy and portfolio steering?

--How can accurate pricing and risk selection differentiate the strong from the weak?

--The role of pricing and risk selection in the growth of E&S, MGA/MGU and program business

--How to improve the feedback loop to improve underwriting?

Panel includes:

Risa Ryan, Advisor, hyperexponential
Troy Dehmann, Chief Operating Officer, Beazley
Neil Mayer, Chief Operating Officer, Guy Carpenter
Vivek Syal, Chief Underwriting Officer, Tokio Marine Kiln

Moderator: Meg Green, Senior Editor, Insurance Insider

The Price Is Right? How Insurers Can Better Harness Data/Analytics

Insurers are well versed in managing natural catastrophe risk, but are they ready to manage a cyber catastrophe? As the world continues to become more digitally connected, the risk of a cyber catastrophe event is increasing. Unlike most natural catastrophes, a cyber attack has the potential to spread beyond a specific location and may also grow over time.

A scenario such as a 1 in 250-year Wiperware attack (a malware-based attack designed to permanently delete or corrupt data on targeted systems) impacting the U.S. would see losses exceeding US$14 billion, surpassing the current global cyber insurance premium, according to Moody’s Insurance Solutions Insured Exposure Database. How are insurers preparing to manage such an event?

Join Insurance Insider, in partnership with the Insurance Solutions team at Moody’s, for a free webinar, 10:30 EDT/3:30 BST, July 11, as we explore what insurers should be doing to prepare for a cyber catastrophe.

Discussion questions include:
--Possible scenarios: What could a cyber catastrophe look like?
--How are cyber models evolving?
--How to accelerate growth in the cyber insurance market?
--What role can cyber ILS play?
--How to manage challenges, including potential capacity constraints with incident response?
--Would a cyber catastrophe threaten the solvency of the cyber insurance market?
--How would the cyber war exclusion impact the market? 

Speakers:
Damini Mago, Cyber Risk Expert, Moody's
Simon Dejung, Chief Underwriting Officer, Global Cyber & Technology, AXIS
Oliver Brew, Cyber Practice Leader, Lockton
Stephan von Watzdorf, Head Cyber Centre of Competence, Swiss Re

Moderator: Meg Green, Senior Editor, Insurance Insider

Cyber Catastrophe: Are You Prepared?

The use of Catastrophe Models has become commonplace for assessing portfolio risk, but their use at the point of underwriting has remained a challenge in residential and commercial lines. In this segment, there is a fine balancing act between use of robust analytics and the need to provide near instant quotes to customers. With property insurers facing increasing pressure from the growing frequency and severity of natural catastrophes, some insurers have stopped writing new business altogether while others have seen an opportunity to grow and expand, even in challenging territories.

Data can help underwriters to better select and price risks. The most advanced organizations are embedding cat-model losses at the front of the process, refining location decisions based upon a property’s risk characteristics and introducing consistency across the insurance value chain. 

Join Insurance Insider, in partnership with Moody’s RMS, for a free webinar 10:30 ET/3:30 BT on June 27, as we take a deep dive into how Location Intelligence is improving underwriting even in catastrophe-prone areas. 

Speakers include:

Alok Kumar, Global Head of Analytical Services and Managing Director, Moody’s RMS
Patrick Blandford, Founder & CEO, Green Shield Risk Solutions
Jessica Huss, VP – Property, Corporate Commercial Underwriting, Hanover Insurance Group
Jeff Hay, SR VP, Chief Underwriting Officer, Donegal


Moderator: Meg Green, Senior Editor, Insurance Insider

Where Insurers Fear to Write: Using Data to Better Manage Cat-Risk in Real-Time

Artificial intelligence is poised to change every major industry, but not every change will be positive.

Professional liability insurers, who write Directors & Officers, Errors & Omissions, and Employment Practices Liability Insurance, are bracing for the next generation of insurance claims from when AI goes wrong, such as when AI-generated work fails to perform as expected.
For example, consider a company relying on AI to help hire new employees, only to find out the model is discriminatory. Or consider engineers and architects whose AI-influenced plans fall short of expectations, resulting in legal claims.

Join Insurance Insider, in partnership with Markel, for a free webinar 10:30 ET/3:30 BT on June 26 as we explore the possible implications of AI in professional liability.
Discussion questions
--Overview of AI-related claims to date
--Overview of potential claims facing professional liability insurers
--What risk management steps companies can take to avoid AI-related claims
--What are the key trends that policyholders should be aware of
--What regulatory factors may influence AI-related claims
--How insurers and brokers are using AI themselves to improve underwriting, pricing, risk selection, and claims management in professional lines

Panellists
Melisa Thompson, Managing Director, Professional Liability and Cyber Claims, Markel
David Loughran, COO, Head of Product, Chief Economist and Co-founder, Praedicat 
Kevin LaCroix, Executive Vice President, RT ProExec
Dave Lewison. Executive Vice President, Amwins

Moderator
Meg Green, Senior Editor, Insurance Insider

When AI Goes Wrong: Professional Liability Insurers Brace for Claims

US broker/agency merger & acquisition deal volume fell in 2023 were down 45% from the 2021 peak and down 20% vs. 2022. What catalysts are behind the drop, and what shifts on the horizon could result in a return to robust M&A activity? 

Join Insurance Insider, in partnership with S&P Global Market Intelligence, at 10:30 EDT/3:30 GMT on June 25 for a free webinar where we will explore the M&A landscape.

Discussion questions include:
--Hard market, interest rates, valuations – what’s behind the recent drop in M&A activity? 
--Overview of potential M&A activity in insurtechs, MGAs, carriers and agents/brokers
--What catalysts could reignite the M&A market?
--What’s the potential impact of change in national leadership in US, UK and Europe?
--Could M&A become a survival tool for distressed companies? Could this tempt opportunistic buyers to enter the market? 
--How hungry is private capital to enter the market today?
--How might M&A impact the insurance landscape going forward? 

Panel:
Chris Winter, Insurance Leader, S&P Global Market Intelligence
Keith Roux, Managing Director, Bain Capital
John Stamatis, Co-Head of North America, Howden Capital Markets & Advisory 
Phil Trem, President - Financial Advisory, MarshBerry
Moderator: Meg Green, Senior Editor, Insurance Insider

The Calm Before the Storm: Bracing for the Next M&A Wave

Claims adjusting is undergoing a transformative shift, driven by advancements in generative AI and machine learning. While technology has enhanced speed and accuracy for decades, the claims profession is now at a crossroads. Generative AI offers unprecedented opportunities to elevate customer experiences, streamline processes, and redefine the role of claims adjusters.

Join Insurance Insider for a free webinar, offered in partnership with Guidewire Software, 10:30 EDT/15:30 BST on July 22.  We will delve into how AI is reshaping claims adjudication and explore actionable strategies for both insurers and claims professionals to thrive in this evolving landscape over the next five years.
Potential discussion points include:

--What will the claims process look like in five years, and what role will claims adjusters play in it?
--How can AI be integrated into claims ecosystems to empower adjusters as empathetic collaborators with claimants?
--In what ways can AI audit claims in real-time to enhance customer service and reduce errors?
--How can generative AI assist claims professionals in analyzing new cases by comparing them to historical data?
--What are the key regulatory and compliance challenges associated with using AI in claims handling, and how can they be addressed?
--How can insurers strike a balance between improving operational efficiency and maintaining a human-centric customer experience?
--What skills will be essential for claims adjusters to succeed in 2030, and how can insurers foster these competencies?
--How can insurers ensure ethical AI usage while mitigating risks such as bias or over-reliance on automation?
--What strategies should insurers adopt to train their workforce on AI tools without alienating traditional claims professionals?

Speakers include:
Clay Burgess, Head of Product for Claims, Guidewire Software
Patrick Nails, Executive Vice President & Chief Claims Officer, Arch Insurance Group Inc.

From Automation to Empathy: The Future of Claims Handling

Generative AI

Claims

Insurance

Customer Experience

Risk Management

Risk Assessment

Artificial Intelligence

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From Automation to Empathy: The Future of Claims Handling

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