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Trends in AI and Machine Learning for Competitive Customer Service

From robotic process automation (RPA) to machine learning to true artificial intelligence, most companies are already employing some level of automation and intelligence within their customer service organization. But how do you know what best in class looks like, and what types of intelligence and automation are table stakes for brands today?

In this webinar you'll learn:
- The types of AI to expect from a modern customer support tool;
- Real examples of best-in-class AI support today from several industry verticals;
- The data integrations that help provide differentiated, personalized AI service;
- How to keep AI-enhanced conversations feeling human
Recorded Jul 17 2019 27 mins
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Presented by
John Merse, Senior Product Manager at Kustomer
Presentation preview: Trends in AI and Machine Learning for Competitive Customer Service

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  • Trends in AI and Machine Learning for Competitive Customer Service Recorded: Jul 17 2019 27 mins
    John Merse, Senior Product Manager at Kustomer
    From robotic process automation (RPA) to machine learning to true artificial intelligence, most companies are already employing some level of automation and intelligence within their customer service organization. But how do you know what best in class looks like, and what types of intelligence and automation are table stakes for brands today?

    In this webinar you'll learn:
    - The types of AI to expect from a modern customer support tool;
    - Real examples of best-in-class AI support today from several industry verticals;
    - The data integrations that help provide differentiated, personalized AI service;
    - How to keep AI-enhanced conversations feeling human
  • Setting a New Standard for Customer Support Recorded: Jun 7 2019 31 mins
    Vikas Bhambri, SVP Sales & Customer Experience
    Contact center leaders are facing the most demanding environment of their careers as the expectations for customer service continue to rise amid an increase in competitive threats. For these leaders and their companies, maintaining loyalty and growing their businesses means reimagining customer service.

    View this session to learn how Kustomer can help you drive personalized, efficient, and effortless customer service including:

    -Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
    -Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.
    -Save time and money by automating even your most complex processes using intelligent customer service software.
Personalized, efficient and effortless customer service
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.

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  • Title: Trends in AI and Machine Learning for Competitive Customer Service
  • Live at: Jul 17 2019 5:00 pm
  • Presented by: John Merse, Senior Product Manager at Kustomer
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