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How Kustomer and Amazon Connect Help Bulletproof Deliver High-Touch Care

Bulletproof, a high-growth nutritional and wellness brand, has reimagined how it delivers customer service by adopting Kustomer and Amazon Connect for its customer care team.

Hear how Bulletproof is leveraging the seamless integration between these two solutions to streamline transactional support conversations, freeing up more time for high-value engagements with its passionate customers without adding advocates to its customer care team.
Recorded Sep 19 2019 54 mins
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Presented by
Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)
Presentation preview: How Kustomer and Amazon Connect Help Bulletproof Deliver High-Touch Care

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    Julia Luce (Marketing at Simplr) and Andrea Paul (Content Marketing at Kustomer)
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  • Part I: The Customer Service Retail Report: What Consumers Expect from Retailers Recorded: Nov 13 2019 28 mins
    Andrea Paul (Content Marketing Manager at Kustomer)
    Seventy eight percent of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.

    Kustomer’s newly released Customer Service Retail Report dives into survey data to expose what consumers expect when it comes to retail customer service, and how customer service impacts business success. Interested in learning what retail customers want from your brand? Join Kustomer Content Marketing Manager, Andrea Paul, to discuss highlights from the report. In this webinar you will learn:

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    Achieving a modern customer service experience must begin with companies enabling their service teams to deliver attentive and insightful service that ensures the agent experience aligns to the customer experience and both are equally positive.

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    Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)
    Bulletproof, a high-growth nutritional and wellness brand, has reimagined how it delivers customer service by adopting Kustomer and Amazon Connect for its customer care team.

    Hear how Bulletproof is leveraging the seamless integration between these two solutions to streamline transactional support conversations, freeing up more time for high-value engagements with its passionate customers without adding advocates to its customer care team.
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    Brad Birnbaum (CEO & Founder), Peter Johnson (VP of Product), Alex Gadd (VP of CX)
    Customer service re-imagined.

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    In this webinar you'll learn:
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    Contact center leaders are facing the most demanding environment of their careers as the expectations for customer service continue to rise amid an increase in competitive threats. For these leaders and their companies, maintaining loyalty and growing their businesses means reimagining customer service.

    View this session to learn how Kustomer can help you drive personalized, efficient, and effortless customer service including:

    -Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
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Personalized, efficient and effortless customer service
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.

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  • Title: How Kustomer and Amazon Connect Help Bulletproof Deliver High-Touch Care
  • Live at: Sep 19 2019 5:00 pm
  • Presented by: Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)
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