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How CX Can Impact Business Success from End to End

Customer service can do more for your business than simply keep customers happy. It can be used as a competitive advantage. Join Kustomer and The Farmer’s Dog as we explore how CX can impact business success from end to end, and the importance of leveraging CX insights to influence business decisions.

In this webinar you will learn:
- The changing expectations of the modern day consumer
- How exceptional customer service can impact business success
- Why support data should be leveraged throughout the business
- Why CX is the cornerstone of The Farmer’s Dog
Live online Nov 21 6:00 pm UTC
or after on demand 30 mins
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Presented by
Vikas Bhambri (SVP, Global Sales & Customer Experience) and Molly Garraway (Senior Manager of CX)
Presentation preview: How CX Can Impact Business Success from End to End

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  • How CX Can Impact Business Success from End to End Nov 21 2019 6:00 pm UTC 30 mins
    Vikas Bhambri (SVP, Global Sales & Customer Experience) and Molly Garraway (Senior Manager of CX)
    Customer service can do more for your business than simply keep customers happy. It can be used as a competitive advantage. Join Kustomer and The Farmer’s Dog as we explore how CX can impact business success from end to end, and the importance of leveraging CX insights to influence business decisions.

    In this webinar you will learn:
    - The changing expectations of the modern day consumer
    - How exceptional customer service can impact business success
    - Why support data should be leveraged throughout the business
    - Why CX is the cornerstone of The Farmer’s Dog
  • How to Differentiate Your Customer Service by Improving Your Agent Experience Recorded: Sep 26 2019 60 mins
    Ian Jacobs (Principal Analyst/Forrester), Alex Gadd (VP of CX/Kustomer), Gary McGrath (Success Operations Manager/Paddle)
    Companies spend billions each year on optimizing digital customer experiences, however, for most customers the defining experience is their human interaction (and increasingly only) with a customer service agent. But, if agents don’t have a great experience themselves, how can they be expected to provide one for their customers?

    Being a customer service agent has never been harder. Customers’ expectations are higher than ever. And companies expect their agents to improve engagement to meet these expectations, while taking less time. Yet, maximizing speed and attentiveness naturally conflict. Careful, thoughtful service can consume an agent’s time, but their KPIs are typically focused on time-sensitive metrics.

    Achieving a modern customer service experience must begin with companies enabling their service teams to deliver attentive and insightful service that ensures the agent experience aligns to the customer experience and both are equally positive.

    This webinar will break down how customer service has evolved to facilitate the increasing needs of the ever-informed consumer by empowering service teams with better processes and technology to focus on delivering the type of support that builds trust, loyalty, and ultimately economic value.
  • How Kustomer and Amazon Connect Help Bulletproof Deliver High-Touch Care Recorded: Sep 19 2019 54 mins
    Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)
    Bulletproof, a high-growth nutritional and wellness brand, has reimagined how it delivers customer service by adopting Kustomer and Amazon Connect for its customer care team.

    Hear how Bulletproof is leveraging the seamless integration between these two solutions to streamline transactional support conversations, freeing up more time for high-value engagements with its passionate customers without adding advocates to its customer care team.
  • Kustomer Recorded: Sep 12 2019 2 mins
    Brad Birnbaum (CEO & Founder), Peter Johnson (VP of Product), Alex Gadd (VP of CX)
    Customer service re-imagined.

    Kustomer makes personalized, efficient and effortless customer service a reality.
  • Kustomer Book Club Recorded: Sep 6 2019 32 mins
    Kim Hahn, Alex Gadd, Alex Krumm
    Kustomer book club discusses “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi.
  • The Importance of Personalizing Your Customer Service Recorded: Aug 28 2019 45 mins
    Vikas Bhambri (SVP Global Sales & Customer Experience, Kustomer); Calley Means (Co-Founder, Anomalie)
    The digital age has transformed not only how companies interact with customers, but how customers choose to interact with businesses. While it is easier than ever for customers to get in touch with companies across an array of channels, it has become more difficult for companies to identify, understand, and speak directly to the specific needs of their customers. To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with their customers. This webinar will show you why personalizing your support strategy is crucial for your business — and how to do it.

    In this webinar you will learn:
    - Why customers value personalization and why it is imperative for success
    - The challenges associated with delivering personalized customer service
    - The three tenets of achieving personalized customer service
    - How Kustomer has helped Anomalie deliver personalized service to their customers
  • Trends in AI and Machine Learning for Competitive Customer Service Recorded: Jul 17 2019 27 mins
    John Merse, Senior Product Manager at Kustomer
    From robotic process automation (RPA) to machine learning to true artificial intelligence, most companies are already employing some level of automation and intelligence within their customer service organization. But how do you know what best in class looks like, and what types of intelligence and automation are table stakes for brands today?

    In this webinar you'll learn:
    - The types of AI to expect from a modern customer support tool;
    - Real examples of best-in-class AI support today from several industry verticals;
    - The data integrations that help provide differentiated, personalized AI service;
    - How to keep AI-enhanced conversations feeling human
  • Setting a New Standard for Customer Support Recorded: Jun 7 2019 31 mins
    Vikas Bhambri, SVP Sales & CX and Steve West, Product Marketing Manager
    Contact center leaders are facing the most demanding environment of their careers as the expectations for customer service continue to rise amid an increase in competitive threats. For these leaders and their companies, maintaining loyalty and growing their businesses means reimagining customer service.

    View this session to learn how Kustomer can help you drive personalized, efficient, and effortless customer service including:

    -Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
    -Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.
    -Save time and money by automating even your most complex processes using intelligent customer service software.
Personalized, efficient and effortless customer service
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.

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  • Title: How CX Can Impact Business Success from End to End
  • Live at: Nov 21 2019 6:00 pm
  • Presented by: Vikas Bhambri (SVP, Global Sales & Customer Experience) and Molly Garraway (Senior Manager of CX)
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